RE:Non-Delivery Message Help Please

  • From: "Jamie A. Byrnes" <jabyrnes@xxxxxxxxxxxxxxxxx>
  • To: "[ExchangeList]" <exchangelist@xxxxxxxxxxxxx>
  • Date: Wed, 23 Apr 2003 10:19:44 +0930



Is mail essentials on the same box as exchange (tcrnycbde2)? If not this
should tell you how far it is getting. Also could try checking the logs
- if its getting to exchange it should turn up in /badmail from memory.


But the error you are getting would suggest that the problem is with the
body encoding type. I have no experience with GFI, however I know that
while most MTAs support MIME, some nowadays have dropped support for
UUENCODE, the old unix to unix encoding type. You can try checking
whether GFI supports this and/or other more arcane encoding types, else
you will need to ask the vendor to change the send type, which depends
on what they're using at their end. Plain text/RTF should be fine, MIME
and HTML should also be supported. Note that changing the "always send
plain text to this recipient" option in outlook is only referring to
message text, not the encoding type.


And don't let the vendor put you off, remember you're the client!






-----Original Message-----
From: Gene O'Brien [mailto:Gene@xxxxxxxxxx] 
Sent: Wednesday, 23 April 2003 12:48 AM
To: [ExchangeList]
Subject: [exchangelist] Non-Delivery Message Help Please

Hi All,


Using Exchange 5.5 with GFI Mail Essentials 8.0.  One particular vendor
who regulary sends us mail is getting blocked somewhere along the line.
They're whitelisted in GFI, so it would seem they're getting through


Here's the Non Delivery message I get:


Reporting-MTA: dns;
Received-From-MTA: dns;
Arrival-Date: Tue, 22 Apr 2003 11:05:20 -0400


Final-Recipient: rfc822;bonnie@xxxxxxxxxx
Action: failed
Status: 5.6.1
Diagnostic-Code: smtp;554 5.6.1 Body type not supported by Remote Host



What do I need to look for here??  This is becoming quite an issue, as
it's our travel agent, and our users need their itineraries!


Thanks very much,


Gene O'Brien

Network Administrator

Three Cities Research




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