RE: Message stuck in queue, keeps sending

  • From: <ChongJa@xxxxxxxxxxxxxxxx>
  • To: <exchangelist@xxxxxxxxxxxxx>
  • Date: Tue, 21 Feb 2006 16:43:37 -0500

I'm having a similar problem that I'm still investigating. I would start
by looking at the headers of the messages, determine if they are
generated internally or externally, check if they have duplicate message
ids. Also do message tracking to see if a particular client is
re-sending them. I'm still looking into my issue, if I come across a
solution I will let you know. 

-----Original Message-----
From: Rene Fourie [mailto:craqon@xxxxxxxxxxxxx] 
Sent: Tuesday, February 21, 2006 4:29 PM
To: [ExchangeList]
Subject: [exchangelist] Message stuck in queue, keeps sending

We have a bank sending our clients emails on a weekly basis, all work
related. Since Friday, my clients have received the same email up to
2500 times. (this amount differs client to client)

The bank blames this on a possible virus at a client (they don't use
BCC, everyone sees their mail list) or a spammer (but why would a
spammer send a work related email 2500 times, rather make it funny, or
spread a hoax, or for making money, though the list is only about 100

This bank seriously needs help (technical and training as well)

Because this is a nation-wide bank, we can't just walk in to help. But
in which direction can we guide them? Can this be an Exchange problem?

(we can't block the sender at the clients either, as returned emails
result in loss of panelship with the bank)

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