All A mailbox was in the process of being moved and has failed but the lock on the mailbox is still in place. After deleting the GarbageCollPeriodattribuite and settingthe associated external account on the mailbox I still cannot get into it. Does anyone know how to access it without having to take down the store? Mark Shevill IMG Messaging Technical Lead Shell Information Technology International Limited Rowlandsway, Wythenshawe, Manchester M22 5SB, United Kingdom Tel: +44 161 435 8709 Fax: +44 161 933 3502 Other Tel: +44 7932 625510 Email: Mark.Shevill@xxxxxxxxx Internet: http://www.shell.com <http://www.shell.com/>