RE: Global Address List and Outlook 2003 doesn't update

  • From: "Chris Wall" <Chris.Wall@xxxxxxxxxxxxxxxxxxx>
  • To: "[ExchangeList]" <exchangelist@xxxxxxxxxxxxx>
  • Date: Thu, 19 Jan 2006 10:11:34 -0500

Your Outlook 2003 client is running in Cached mode.

In cached mode, the outlook client downloads the most recently updated 'Offline 
Address Book'.  You can do two things to fix this...

1. Uncheck Cached Mode for the Outlook 2003 user.  (I don't recommend this)

2. Update the frequency in which your offline address books are updated in the 
Exchange system manager.  Be careful to the frequency of this - It could cause 
additional processor use and network activity from Offline Address Books being 

I have mine update 4 times daily - 6 AM, 11 AM, 4 PM and 8 PM.  I alert my 
users that changes may not be seen for up to half a day.  (This way they learn 
that to get a request completed, send it to me with appropriate notice time and 
don't just throw it on me and expect it to happen immediately:)...  But that is 
a battle we all face, right?)


-----Original Message-----
From: Mike Dufoe [mailto:dufoem@xxxxxxxxxxx] 
Sent: Thursday, January 19, 2006 9:50 AM
To: [ExchangeList]
Subject: [exchangelist] Global Address List and Outlook 2003 doesn't update

Can someone please explain why the Global Address list on our Exchange 2000 
server doesn't get updated using Outlook 2003 until several hours later?

When I remove a user from the server and go into the Global Address book using 
Outlook 2003, the user is still in there.  If I go to a user using an older 
version of Outlook, the user doesn't show up.

Even if I go to Tools>Send/Receive>Download Address book in Outlook 2003, the 
user is still in there.

Not a big concern but just thought if anyone knew the answer, could you let me 

TIA gang,

Mike Dufoe
System Administrator
ETI Canada Inc. 
Phone: (705) 472-1300 ext. 346 
Fax:      (705) 472-3416 
Email:  dufoem@xxxxxxxxxxx 
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