[ExchangeList] RE: [ExchangeList] RE: [ExchangeList] Re: Smart Phones

  • From: Evan Mann <emann@xxxxxxxxxxxxxxxxxxxxx>
  • To: exchangelist@xxxxxxxxxxxxx
  • Date: Fri, 8 Sep 2006 15:27:12 -0400

I have over 250 Blackberry Users to support.  If they all had WM5 smart
phones, I'd have at least 25 calls per day for the phones alone, based
on the calls I get for the 5 or so users currently using WM5 phones.  If
I had to support 25 users, I might think differently.
Yes, you can set password policy and a remote wipe, but  the fact still
remains there is no way to restrict anything else on those devices.
I have a stout server infrastructure, I'm not concerned about the MAPI
connections.  I'm not concerned about my BES account being hacked
either. Use a secure password.   It's very easy to make a password that
"cannot" be cracked.
It might be differnet in other large companies, but in the places I've
worked, the purchasing department and the departments that support to
the phones decide what phones users get, not the users.  There is no
room for the user to dictate what phone they want to use, when the
company has to provide the support for it.  There are minor exceptions,
such as for executives, but this is very rare. 
Training doesn't prevent users from doing things to their unrestricted
phones that cause them to stop working.  No amount of training can do
that.  Users can, and will play.  BES lets you prevent their ability to
play, which is why I (and many others) choose it.  


From: Mathieu CHATEAU [mailto:gollum123@xxxxxxx] 
Sent: Friday, September 08, 2006 2:50 PM
To: Evan Mann
Cc: exchangelist@xxxxxxxxxxxxx
Subject: Re: [ExchangeList] RE: [ExchangeList] Re: Smart Phones

Hello Evan,

to start with, my goal is NOT to make a troll.

BES agent make 4 mapi connection per blackberry. The more you have

BES account have full access to all mailboxes. If it's cracked or virus
coming in...

We have setup full WM5 devices. Things i didn't know before:

-Godaddy certificate (30$) is working directly with WM5 that have the
security pack (no certificate install on device)

-You can enforce password policy through ESM with device wipe after X

-You can remote wipe a WM5 device from exchange (through the MobileAdmin

-Direct SSL access to exchange FE (isa in reverse proxy before).

-the main advantage is that can you freely choose your smartphone and

-Above all, you can and have to choose your form factor. This is the
success key. Many users want

the best one (mean the more expensive one), but this model are often not

In our company, most users have choosen the biggest one with keyboard,
even if we let them choose

between 3 form factor (phone with WM5, pda look like (no keyboard), and
the Qtek wih slide keyboard).

We should have enforce their choice...

Anyway which mobile solution you choose:

Training, training, training. Start with your own staff, they must have
deep knowledge about it.

The success things:

-Migrate their contact from the old phone. This means SIM and phone

-Explain clearly the peak hours useness.

-Explain bluetooth eat battery.

-Give them the phone, make them answer a test call. Not just the
answering thing but the real life thing:

-Mute sound

-Handfree button

-search contact while on the phone

-look agenda while on the phone

hope it helps,




Friday, September 8, 2006, 2:39:38 PM, you wrote:


You need to upgrade your BES.  4.x offers full wireless sync.  I don't
have a single user who has to cradle any more.

I'm also offering support for Windows Mobile 5.0 devices, doesn't matter
which kind, as long as it can be upgraded to support DirectPush.


BES is better then all of them IMO. It offers bertter management and
more security and policy enforcement then anyone else.  You don't have
to install special software on the handhelds either and deal with those
issues.  The phones aren't as "cool", but this is for business.  Cool
isn't a concern, reliability, security, and support are the concerns. 



From: exchangelist-bounce@xxxxxxxxxxxxx
[mailto:exchangelist-bounce@xxxxxxxxxxxxx] On Behalf Of Ara Avvali

Sent: Thursday, September 07, 2006 8:24 PM

To: exchangelist@xxxxxxxxxxxxx

Subject: [ExchangeList] Re: Smart Phones

We have all kinds here. 

*         Blackberries. Emails are synced wireless but calendar and
contact has to be done with wire (not bad). Good thing with BB access
plan rate doesn't change outside the country.

*         Palm 700w and palm 700p. Fully synchronized wireless. Doesn't
work outside USA

*         T-Mobile MDA windows based. Full active sync. Crazy expensive
out states and Canada 


Exchange 2003 sp2


-----Original Message-----

From: exchangelist-bounce@xxxxxxxxxxxxx
[mailto:exchangelist-bounce@xxxxxxxxxxxxx] On Behalf Of Taylor, George

Sent: Wednesday, September 06, 2006 11:49 AM

To: exchangelist@xxxxxxxxxxxxx

Subject: [ExchangeList] Smart Phones


I'm curious what type of Smart Phones folks are using with Exchange?
For political reasons some admins here want to move away from
Blackberries and BES.  Right now we're looking at Goodlink and WSES.
What are the rest of you using on the backend and what device are you
having your users carry?




George Taylor

Systems Programmer

Regional Health Inc.


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