Re: Exchange stops server shutting down correctly.

  • From: "John Tolmachoff \(Lists\)" <johnlist@xxxxxxxxxxxxxxxxxxx>
  • To: "'[ExchangeList]'" <exchangelist@xxxxxxxxxxxxx>
  • Date: Fri, 11 Jul 2003 09:33:15 -0700

What about creating a shutdown script that writes to a log?


John Tolmachoff MCSE CSSA


eServices For You


-----Original Message-----
From: paul_lemonidis@xxxxxxxxxxx [mailto:paul_lemonidis@xxxxxxxxxxx] 
Sent: Friday, July 11, 2003 9:17 AM
To: [ExchangeList]
Cc: [ExchangeList]
Subject: [exchangelist] Re: Exchange stops server shutting down correctly.

Hi Darryl


Sorry for the delay in replying. I have only just received this. I raised an
incident with Microsoft and it is not a fault. It is to do with the way
Windows shuts down. Look at TechNet articles 203878, 146092 and 246287.


Basically Windows sends out stop commands to all the services upon receiving
a shutdown request. One of these is to the Exchange System Attendant. This
in turn sends a shutdown request to all the dependent services. Thus it then
waits for 10 minutes for the Information store to report is has shutdown
while waiting for the Information Store to report the fact it has shutdown.
However, because the Information Store service has just shutdown it cannot
report back to the System Attendant and hence the System attendant never
reports back the core OS. This in turn means you wait 10 minutes and then
the system is forced down.


That is my understanding of it. There are two ways around it. The first one
is to write a log off script that manually stops the SA from within the GUI
when shutting down. This of course has one major problem if security is an
issue. You won't be able to logoff without stopping the services. The other
way is to edit the registry and amend the timeout but this could lead to
corruption of the IS if the time period is too short. Of course another
option is to always stop the services before shutting down or rebooting the


I am not totally happy about this and feel this is one area where Linux (I
hate Linux in case you are wondering) is better than Windows as when it
shuts down it displays on the screen exactly what it is doing at every


Hope that helps. Please don't hesitate to get back to me if I can help you


Bye for now.


Paul Lemonidis.

----- Original Message ----- 

From: Darryl L. Adams <mailto:dadams@xxxxxxxxxxxxxxxxxxxxxx>  

To: Paul <mailto:paul_lemonidis@xxxxxxxxxxx>  Lemonidis 

Sent: Friday, July 11, 2003 4:08 AM

Subject: RE: Exchange stops server shutting down correctly.




I am currently have the exact same problem with the long shutdowns. I see
you posted your message a few days ago. Have you had any look finding an
answer. The server would reboot fine before installing Exchange.


History >> I am running Windows 2003 (gold code) but have also seen the
problem with Widnows 2000 install. My server is a Dell 1400 SC with dual
PIII 1GHz processors and 768 MB Ram. I have the Dell Perc 2 (dual) raid


If you can shine any light on the matter, it would be greatly appreciated.



-----Original Message----- 
From: "Paul Lemonidis" <paul_lemonidis@xxxxxxxxxxx> 
Sent: 7/4/2003 8:14:40 AM 
Subject: Exchange stops server shutting down correctly. 

Dear all 

I appreciate that Exchange 2003 is very new and that this 
may not be the right forum but I have a problem and hoping 
perhaps someone can help me please. 

If I do not stop the Information Store on my new Exchange 
2003 machine prior to rebooting it (Windows 2003) the 
server takes 10 minutes to shut down before even 
rebooting. If I stop the IS first it takes about 2 
minutes. Has anyone got any ideas please? 

Many thanks in advance. 


Paul Lemonidis. 

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