Hi All, First of all I want to thank msexchange.org, this list for providing such a valuable resource. I haven't posted before but have observed and learned a lot from everyone. I recently was in-charge of implementing/migrating a company to use Exchange 2003 w/sp2. What an awesome experience, went flawlessly. Especially the two articles on setting up a shared hosting Exchange server. Back to familiar ground for me, I'm looking at doing something where we mail-enable a public folder then build Outlook/vba based forms on top of this for doing a help-desk/trouble ticket *like* system. What I'm finding is there are few examples I can find to help make this process easier. The goal is to send email these folders, then have a standard form or set of forms help track the emails. Does anyone have some links, articles or books they would recommend. Thanks again. Steve Schofield Microsoft MVP - ASP/ASP.NET ASPInsider Member - MCP http://www.orcsweb.com/ Managed Complex Hosting #1 in Service and Support