----- Original Message ----
From: Dave stevens <london31uk@xxxxxxxxx>
To: exchangelist@xxxxxxxxxxxxx
Sent: Friday, June 29, 2007 9:09:55 PM
Subject: [ExchangeList] Re: Exchange 2003 Sp2 Error 9175 and 1005
Now this,
The IS just crash again. find error below. Not quite sure what to make of this. Any suggestions please
Event Type: Error
Event Source: MSExchangeIS
Event Category: General
Event ID: 9659
Date: 29/06/2007
Time: 15:09:00
User: N/A
Computer: EXCH03
Description:
The Microsoft Exchange Information Store encountered an unexpected exception 0xC0000005 at address 7C57B5D8 while processing a request for user besadmin.
Event Type: Error
Event Source: Microsoft Exchange Server
Event Category: None
Event ID: 1000
Date: 29/06/2007
Time: 15:09:06
User: N/A
Computer: EXCH03
Description:
Faulting application store.exe, version 6.5.7638.2, stamp 434353c1, faulting module kernel32.dll, version 5.0.2195.7099, stamp 4498ec9e, debug? 0, fault address 0x0000b5d8.
Data:
0000: 41 00 70 00 70 00 6c 00 A.p.p.l.
0008: 69 00 63 00 61 00 74 00 i.c.a.t.
0010: 69 00 6f 00 6e 00 20 00 i.o.n. .
0018: 46 00 61 00 69 00 6c 00 F.a.i.l.
0020: 75 00 72 00 65 00 20 00 u.r.e. .
0028: 20 00 73 00 74 00 6f 00 .s.t.o.
0030: 72 00 65 00 2e 00 65 00 r.e...e.
0038: 78 00 65 00 20 00 36 00 x.e. .6.
0040: 2e 00 35 00 2e 00 37 00 ..5...7.
0048: 36 00 33 00 38 00 2e 00 6.3.8...
0050: 32 00 20 00 34 00 33 00 2. .4.3.
0058: 34 00 33 00 35 00 33 00 4.3.5.3.
0060: 63 00 31 00 20 00 69 00 c.1. .i.
0068: 6e 00 20 00 6b 00 65 00 n. .k.e.
0070: 72 00 6e 00 65 00 6c 00 r.n.e.l.
0078: 33 00 32 00 2e 00 64 00 3.2...d.
0080: 6c 00 6c 00 20 00 35 00 l.l. .5.
0088: 2e 00 30 00 2e 00 32 00 ..0...2.
0090: 31 00 39 00 35 00 2e 00 1.9.5...
0098: 37 00 30 00 39 00 39 00 7.0.9.9.
00a0: 20 00 34 00 34 00 39 00 .4.4.9.
00a8: 38 00 65 00 63 00 39 00 8.e.c.9.
00b0: 65 00 20 00 66 00 44 00 e. .f.D.
00b8: 65 00 62 00 75 00 67 00 e.b.u.g.
00c0: 20 00 30 00 20 00 61 00 .0. .a.
00c8: 74 00 20 00 6f 00 66 00 t. .o.f.
00d0: 66 00 73 00 65 00 74 00 f.s.e.t.
00d8: 20 00 30 00 30
00 30 00 .0.0.0.
00e0: 30 00 62 00 35 00 64 00 0.b.5.d.
00e8: 38 00 0d 00 0a 00 8.....
Dave stevens <london31uk@xxxxxxxxx> wrote:
I do get a 7031 event. see below. I am probably going to have to run thru some of your suggestions as well
Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7031
Date: 28/06/2007
Time: 04:57:59
User: N/A
Computer: Exch03
Description:
The Microsoft Exchange Information Store service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.
James Chong <jchong@xxxxxxxxxxxx> wrote:
Is the service crashing or stopping gracefully? If crashing, there should be some debug info, your events logs system should give you some indication if it’s crashing or stopping gracefully events 7031. For grins run Ntbackup tonight instead of Symantec. Anything in the Symantec logs? Also set diagnostic logging for dsaccess, let’s see if your Exchange box is having issues communicating with your DCs.
You also mentioned that when this happens IS fails to recover.
Start run drwtsn32 –i
Start run drwtsn32
Check dump symbol table, Dump all threads, Append to existing log file, Create crash dump. Not where the dump file is created. When you start the IS service and crashes check to see if the dump file is generated.
James Chong (MVP)
MCSE | M+, S+, MCTS, Security+
msexchangetips.blogspot.com
From: exchangelist-bounce@xxxxxxxxxxxxx [mailto:exchangelist-bounce@xxxxxxxxxxxxx] On Behalf Of Dave stevens
Sent: Wednesday, June 27, 2007 10:05 AM
To: exchangelist@xxxxxxxxxxxxx
Subject: [ExchangeList] Re: Exchange 2003 Sp2 Error 9175 and 1005
Well most of the time when this error is logged is during the full backup. So we set service recovery to restart of failuer twice. Not quite sure if that is working as we come in the morning to meet the service down.
We are currently using symantec backup exec 10.0d.
Nothing else in the logs besides this.
Dave
James Chong <jchong@xxxxxxxxxxxx> wrote:
Your IS stops during backups? Can you describe fails to recover? You mean during backup process or it is currently down? What backup software are you using? Anything else in the logs besides that?
James Chong
Sr. Systems Engineer
InPhonic, Inc.
10805 Parkridge Blvd.
Reston , VA 20191
O (703) 6...
C (703) 8...
From: exchangelist-bounce@xxxxxxxxxxxxx [mailto:exchangelist-bounce@xxxxxxxxxxxxx] On Behalf Of Dave stevens
Sent: Tuesday, June 26, 2007 11:16 AM
To: exchangelist@xxxxxxxxxxxxx
Subject: [ExchangeList] Exchange 2003 Sp2 Error 9175 and 1005
We been having this error for so,etime now, and it is driving me crazy.
Not quite sure what it is, but we seem to get this during our full backups, The problem is that the IS falls over and fails to recover. I am now thinking of going down the route of a total exchange rebuild cos this is getting pretty critical, and I do not seem to be getting thr right pointers to the problem. MS resolution is very vague and unhelpful. Maybe someone can advice on the error below.
Event Type: Error
Event Source: MSExchangeSA
Event Category: MAPI Session
Event ID: 9175
Date: 26/06/2007
Time: 07:45:32
User: N/A
Computer: EXCH003
Description:
The MAPI call 'OpenMsgStore' failed with the following error:
The Microsoft Exchange Server computer is not available. Either there are network problems or the Microsoft Exchange Server computer is down for maintenance.
The MAPI provider failed.
Microsoft Exchange Server Information Store
ID no: 8004011d-0526-00000000
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