[ExchangeList] Re: Exchange 2003 Sp2 Error 9175 and 1005

  • From: "John Oligario" <joligario@xxxxxxxxxxxxxxx>
  • To: <exchangelist@xxxxxxxxxxxxx>
  • Date: Tue, 26 Jun 2007 08:49:16 -0700

To resolve this problem, perform a restore from the last good backup. If a
good backup is not available, you must delete and then re-create the .stm
file. To do this, follow these steps: 


Try to restart the Microsoft Exchange Information Store service.


View the Application log to see if event ID 9175 is logged.



If event ID 9175 is logged and if a backup is available, restore from the


If event ID 9175 is logged and if a backup is not available, copy the
content of the Drive:\Program Files\Exchsrvr\MDBDATA directory to a safe


Verify the consistency of the
rmation.Store.service.aspx> databases. Include all the private files and all
the public files.


Run the eseutil /r command to try to return the databases to a consistent


If the eseutil /r command fails, run the eseutil /p command. 

If you receive a "-1206" error, delete the .stm file for the
rmation.Store.service.aspx> database.


Re-create the .stm file. To do this, run the following command: 

eseutil /p %programfiles%\exchsrvr\mdbdata\priv1.edb /createstm

Note The path in this command is the default path of the database file. If
the database is not in the default path, change the path in the command to
the correct path.


Mount the databases. Do not start the Microsoft Exchange MTA Stacks service
or the Simple Mail Transfer Protocol service.

You do not want to start these services because you have to merge the
rmation.Store.service.aspx> data to a .pst file. Therefore, you do not want
incoming e-mail messages to be delivered to the
rmation.Store.service.aspx> mailboxes yet. 


Use the Exmerge.exe tool to merge the data to a .pst file. Then, create a
blank database.


Restart the Microsoft Exchange System Attendant service and the Microsoft
Exchange Information Store service. Then, mount the databases. 


Run the Exmerge.exe tool again, and then import the .pst files to the new


Run the following command: 

%programfiles%\exchsrvr\Bin isinteg -s servername -fix -test alltests

Note The Isinteg.exe tool runs a test on all areas of each database. This
tool reports results and tries to fix any problems that the tool finds.


Run the following command: 

eseutil /mh %programfiles%\exchsrvr\mdbdata\priv1.edb

Note This command verifies the consistency of the databases. If a database
is consistent, the command generates a "state = clean shutdown" message.
This state indicates that all the log files have been committed to the
Exchange store. If the command generates a "state = dirty shutdown" message,
the database is not consistent.


Stop and then restart the Microsoft Exchange System Attendant service and
the Microsoft Exchange Information Store service to make sure that the
current logs are committed.


Test the mailboxes to verify that the mailboxes contain the correct data and
to verify that correct mail flow is occurring.


Start the rest of the Exchange services. Back up the databases as soon as



From: Dave stevens [mailto:london31uk@xxxxxxxxx] 
Sent: Tuesday, June 26, 2007 8:16 AM
To: exchangelist@xxxxxxxxxxxxx
Subject: [ExchangeList] Exchange 2003 Sp2 Error 9175 and 1005


Hi Guys,


We  been having this error for so,etime now, and it is driving me crazy. 


Not quite sure what it is, but we seem to get this during our full backups,
The problem is that the IS falls over and fails to recover. I am now
thinking of going down the route of a total exchange rebuild cos this is
getting pretty critical, and I do not seem to be getting thr right pointers
to the problem. MS resolution is very vague and unhelpful. Maybe someone can
advice on the error below.



Event Type: Error
Event Source: MSExchangeSA
Event Category: MAPI Session 
Event ID: 9175
Date:  26/06/2007
Time:  07:45:32
User:  N/A
Computer: EXCH003
The MAPI call 'OpenMsgStore' failed with the following error: 
The Microsoft Exchange Server computer is not available.  Either there are
network problems or the Microsoft Exchange Server computer is down for
The MAPI provider failed.
Microsoft Exchange Server Information Store
ID no: 8004011d-0526-00000000 

For more information, click http://www.microsoft.com/contentredirect.asp. 







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