Questions that spring to mind...
-- The _exact_ same message can be sent to the individuals and get through?
-- It is always the same set of people who have the the trouble?
-- You don't get delivery receipts if you ask for them?
-- Close down the recipients Outlooks and try again with them checking with OWA (to avoid client-side actions)
If the tracking logs say the message was delivered my experience is that it did get there... I've found a Search through the mailbox for that subject is a good dragnet for long forgotten rules or overenthusiastic mice.
If you suspect the tracking logs...
-- The DL is flat? not built from nested groups (maybe a global group nested inside a Universal?)
-- Really nothing in the tracking logs? (I've seen situations where messages go into the categoriser and never reappear.)
-- Nothing in the event logs? (unlikely reports of duplicate SMTP addresses? maybe..)
Finally turn off the Frontbridge service and see whether you still get the problem...
Good luck, Ouribia
> >
> > From: Chris Wall <
Chris.Wall@xxxxxxxxxxxxxxxxxxx>
> > Sent: 19 October, 2007 22:00
> > To: exchangelist@xxxxxxxxxxxxx <
exchangelist@xxxxxxxxxxxxx>
> > Subject: [ExchangeList] Exchange 2003 Distribution List issues
> >
> > Hello all,
> >
> > Recently - I have been getting reports that messages sent to random
> > different DL's are not being delivered to all members of the DL. The
> members
> > are all internal employees - no external addresses.
> >
> > I can run a message trace in the Admin Console, and it shows the
> messages
> > being delivered successfully, but when searching the users' maibox
> > (including deleted item retention and PST's) I can not find the
> messages.
> > Generally this type of issue can be chalked up to the recipient
> accidentally
> > deleting it or moving it - but not in these cases.
> >
> > On top of this, we have an e-mail archival service that keeps a
> copy of
> > all e-mails sent to or received by a user (Frontbridge Continuity
> Services).
> > Even in this utility, the messages have not been copied to the archive
> which
> > leads me to believe the message was not delivered.
> >
> > So - any ideas why Message Tracker shows the message as having been
> > delivered to the store but never actually showing up in the recipients
> > mailbox? Oh - I had this occur once last week when a message was sent
> to
> > about 30 people (no DL) and all but one of our employees received it.
> >
> > ....
> >
> > Regards,
> > Chris
