RE: Exchange 2000 could not start information store

  • From: "Steve Moffat" <steve@xxxxxxxxxx>
  • To: "[ExchangeList]" <exchangelist@xxxxxxxxxxxxx>
  • Date: Tue, 4 Jan 2005 19:23:18 -0400

You should not be scanning the m drive or the exchange folders with NAV.

You have corrupted your mailstore. It will have to be restored friom



-----Original Message-----
From: Jules Birch [mailto:jules.birch@xxxxxxxxxxxxx] 
Sent: Tuesday, January 04, 2005 7:27 PM
To: [ExchangeList]
Subject: [exchangelist] Exchange 2000 could not start information store


I have a problem with Exchange Server 2000.  It appears that there was a
virus attack by a virus named W32.EVAMAN.  The Norton anti virus
software seemed to have done  something and now the Information store
does not load.

I have checked that there is free space on the Exchange drive (there is
732MBy) and that the PRIV1.EDB and STM files are only taking up around 2

When the Exchange services start up they take a long time and eventually
fail with error code 1053 "Could not start Exchange Information store on
Local Computer"

The application Event log is full to overflowing with messages.  The
most common message is:-

The description for Event ID ( 9074 ) in Source ( MSExchangeSA ) cannot
be found. The local computer may not have the necessary registry
information or message DLL files to display messages from a remote
computer. You may be able to use the /AUXSOURCE= flag to retrieve this
description; see Help and Support for details. The following information
is part of the event:

I have run ESEUTIL with the /g option.

I have noticed that there are 2 files named E00 in the MDBDATA folder. 
One of them is labelled as "Recovered File Fragment" and is 8Kbytes in
size in Windows Explorer and the is 5120KB in size.

I suspect that these files may be the cause of the problem.

Is there any method of troubleshooting whether this is the cause of the
problem and of correcting the error?

Best regards

Jules Birch

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