RE: Email problem

  • From: "Nicholas Wong (HK)" <nwong@xxxxxxxxxxxxx>
  • To: "'[ExchangeList]'" <exchangelist@xxxxxxxxxxxxx>
  • Date: Thu, 9 May 2002 15:50:39 +0800

trace the mail that send from the user to see if this sent from the user.
Check your outbound queue to see if many mails queue in. check if the user's
comput installed the IIS or PWS or not, If yes, stop it and share the
harddrive and use other computer to scan it.


-----Original Message-----
From: Meral KESKINER [mailto:MeralK@xxxxxxxxxxxx]
Sent: Thursday, May 09, 2002 2:38 PM
To: [ExchangeList]
Subject: [exchangelist] Email problem

Hi all,

        One of our user received a message from NAVMSE-KLANPROXY@xxxxxxxxxxx
saying that he sent a mail  to Banu Akin containing virus. But he says that
he didn't send any email to Banu Akin, he even doesn't know her. 

        We scanned his computer but no virus is found. Do you have any idea
that how this email was sent to this person? What can I do to prevent this
kind problems both on server side and client side?


The message returned from NAVMSE-KLANPROXY@xxxxxxxxxxx is as below.

-----Original Message-----
From: NAV for Microsoft Exchange-KLANPROXY
Sent: Wednesday, May 08, 2002 4:00 PM
To: 'nustun'
Subject: Norton AntiVirus detected and quarantined a virus in a message you

Recipient of the infected attachment:  Banu AKIN\Inbox
Subject of the message:  EngOpts, true)
One or more attachments were quarantined.
  Attachment 4061836[1].exe was Quarantined for the following reasons:
    Virus W32.Klez.gen@mm was found.

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