You should be able to resolve this by just deleting and recreating the user's Outlook profile. Regards, Shanmuga Raj Periyasamy (Raj) Infineum, Linden NJ Information Technology Office: 1 (908) 474-2090 Mobile: 1 (908) 208-5935 mailto:raj.periyasamy@xxxxxxxxxxxx -----Original Message----- From: Brian Fischer [mailto:brian.fischer@xxxxxxxxx] Sent: Thursday, September 18, 2003 4:32 PM To: Exchange Community [Quest Software Inc.] Subject: RE: Email opened from Inbox opens window Minimized Which version of outlook is he using? -----Original Message----- From: Gordon R Merrill [mailto:gmerrill@xxxxxxxxxxxxxxxxx] Sent: Wednesday, September 17, 2003 12:06 PM To: Exchange Community [Quest Software Inc.] Subject: Email opened from Inbox opens window Minimized Can anyone tell me why a user when he opens an email from his inbox listing, does not get a window with the email in the foreground rather gets a flashing taskbar item indicating the window opened for the email actually only opened as a minimized item. Once he clicks on the flashing item the window appears fine. User is aggrivated and support is frustrated. Any ideas??? Thanks --- You are currently subscribed to exchange_community as: brian.fischer@xxxxxxxxxx To unsubscribe click on this link, http://qlist01.quest.com/scripts/websub/unsub.pl?id=4616981M. --- You are currently subscribed to exchange_community as: psraj@xxxxxxxxxxxxx To unsubscribe click on this link, http://qlist01.quest.com/scripts/websub/unsub.pl?id=4856089O.