RE: Email disappears

  • From: "Arnold Masaro" <Arnold.Masaro@xxxxxxxxxxxxx>
  • To: "[ExchangeList]" <exchangelist@xxxxxxxxxxxxx>
  • Date: Fri, 12 Apr 2002 06:49:47 +0300

One good way to start troubleshooting this is by using the tracking
utility within Exchange manager Tools. You will be able to see where the
mail was transfered to. You can then acertain wether the mail is
actually being delivered to the correct location. If affirmative, you
should start to strongly suspect that the problem is at the receiving
end. You will have to contact the sys admin of that domain.

-----Original Message-----
From: Curtis L. Russell [mailto:russellc@xxxxxxxxxxx] 
Sent: Thursday, April 11, 2002 6:49 PM
To: [ExchangeList]
Subject: [exchangelist] RE: Email disappears

For clarification, is the recipient external to MSExchange and does the
same problem occur from other MSExchange clients on your server? And if
external, how are you sending to the external addresses?
Curtis L. Russell, CPA
L.I.F.E., Inc.
Catonsville, MD 21228

-----Original Message-----
From: jibarra@xxxxxxxxxxx [mailto:jibarra@xxxxxxxxxxx]
Sent: Thursday, April 11, 2002 11:38 AM
To: [ExchangeList]
Subject: [exchangelist] Email disappears

Hello all, I'm having this problem.
One of my users sends email to 123@xxxxxxx  the email leaves the outbox,
but never reaches its destination.  We have call the recipient and ask
him if he got the message but he doesn't.
What's weird is that I never get a NDR and if I checked the queues the
email is not there.
Any help on this would be appreciated.

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