RE: Email Attachments Won't Open

  • From: "Elias, Delores" <delias@xxxxxxxxxx>
  • To: "'[ExchangeList]'" <exchangelist@xxxxxxxxxxxxx>
  • Date: Wed, 15 Jan 2003 12:16:34 -0500

Thanks to everyone for their suggestions.  As it turns out, the problem is a
network issue.  The users who are affected are in a new building that we
purchased which is next door to us.  We ran a cable between the buildings
and added a new Cisco switch to an existing vlan.  As it turns out, they are
having other network connectivity issues.  So, we're trying to fix that.

 -----Original Message-----
From:   Technical Support [mailto:tech@xxxxxxxxxxxxxxxxxx] 
Sent:   Tuesday, January 14, 2003 1:09 PM
To:     [ExchangeList]
Subject:        [exchangelist] RE: Email Attachments Won't Open

http://www.MSExchange.org/

Just a suggestion.

How long have you tried leaving the mail to open?

I have seen a similar problem before and is was actually caused by a network
problem rather that email. If left for several hours Outlook would
eventually open the mail and attachment. In my case it was a routing problem
between sites that was causing the mail to go out over the wan to come back
in again. Therefore very slow to open.

Frustrated Administrator

----- Original Message -----
From: "Elias, Delores" <delias@xxxxxxxxxx>
To: "[ExchangeList]" <exchangelist@xxxxxxxxxxxxx>
Sent: Tuesday, January 14, 2003 4:58 PM
Subject: [exchangelist] RE: Email Attachments Won't Open


> http://www.MSExchange.org/
>
> We're using OL2000.  And it doesn't say anything about it being blocked.
In
> fact, there's no error message at all.  It just doesn't open.
>
> -----Original Message-----
> From: Chris Wall [mailto:Chris.Wall@xxxxxxxxxxxxxxxxxxx]
> Sent: Tuesday, January 14, 2003 12:08 PM
> To: [ExchangeList]
> Subject: [exchangelist] RE: Email Attachments Won't Open
>
>
> http://www.MSExchange.org/
>
> What version of outlook are you using?  There is an 'unlocker' utility I
can
> send for Outlook 2002 if they say they are being blocked. Just a thought
>
> -----Original Message-----
> From: Elias, Delores [mailto:delias@xxxxxxxxxx]
> Sent: Tuesday, January 14, 2003 10:45 AM
> To: [ExchangeList]
> Subject: [exchangelist] RE: Email Attachments Won't Open
>
>
> http://www.MSExchange.org/
>
> They're usually Word and Excel documents.  It happens with internal and
> internet mail.
>
> -----Original Message-----
> From: Mike Dufoe [mailto:dufoem@xxxxxxxxxxx]
> Sent: Tuesday, January 14, 2003 10:55 AM
> To: [ExchangeList]
> Subject: [exchangelist] RE: Email Attachments Won't Open
>
>
> http://www.MSExchange.org/
>
> What type of attachments are they?
>
> Mike
>
> -----Original Message-----
> From: Elias, Delores [mailto:delias@xxxxxxxxxx]
> Sent: Tuesday, January 14, 2003 10:36 AM
> To: [ExchangeList]
> Subject: [exchangelist] Email Attachments Won't Open
>
>
> http://www.MSExchange.org/
>
> Good Morning
>
> I have a couple of users who cannot open email attachments.  I searched MS
> KB and found an article that suggested renaming some dat files.  We've
tried
> that but it hasn't helped.  Has anyone else experienced this?  Does anyone
> know of a solution for it?
>
> TIA
>
> Delores
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If you have received this message in error, please immediately notify the
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