RE: Couupt Outlook Profiles
- From: "Lara, Greg" <GLara@xxxxxxx>
- To: "'[ExchangeList]'" <exchangelist@xxxxxxxxxxxxx>
- Date: Fri, 13 Aug 2004 09:49:28 -0400
I agree with Al that it's likely a client issue. In my experience, Outlook's
relationship to 3rd party products and other Office tools has been the
source of a number of issues. Synchronization tools such as Intellisync
utilize Outlook's MAPI and can sometimes cause glitches. Outlook's default
reliance on MS Word likewise has caused problems, so changing the default to
Outlook's editor can help.
Then there's IE. Since MS in it's infinite wisdom has woven IE deeply into
almost all it's other products, especially Office, things that affect IE can
affect Outlook. Check for spyware, trojans, etc. that could be hooking into
IE.
As a workaround, you could use the Office resource kit to create a copy of
her profile, put it on the network, and when she has problems, use a command
line such as outlook.exe /importprf s:\profiles\outlookfix.prf to start
Outlook and pull in a fresh profile.
Greg Lara
IT Department
Anti-Defamation League
823 UN Plaza
New York, NY 10017
(212) 885-7764 (voice) (212) 885-5807 (fax)
<mailto:glara@xxxxxxx> glara@xxxxxxx
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_____
From: Mulnick, Al [mailto:Al.Mulnick@xxxxxxxxxx]
Sent: Friday, August 13, 2004 9:13 AM
To: [ExchangeList]
Subject: [exchangelist] RE: Couupt Outlook Profiles
http://www.MSExchange.org/
Mark, if it only happens to one client, then it would stand to reason that
there is something unique about this client configuration. Something like a
third-party app that is dependent on Outlook for something. Besides the
version of Outlook being upgraded to cover any known issues, it would be
good to check out what is installed, what it's used for, and how it differs
from the others that don't corrupt. Look for something that is holding or
otherwise relying on the profile itself, particularly any home-grown apps
that read the registry for profile information.
Al
_____
From: Shevill, Mark M SITI-ITIBCE22 [mailto:Mark.Shevill@xxxxxxxxx]
Sent: Friday, August 13, 2004 5:23 AM
To: [ExchangeList]
Subject: [exchangelist] Couupt Outlook Profiles
http://www.MSExchange.org/
OK All
I am having an issue with a particular user that I would like to share
and hopefully someone can come up with some good advice.
In E2K if the DC goes down to which the exchange server has a secure channel
then the stores will quite often dismount. However, for one particular user,
whenever this happens or there is an interuption to the connection to the
exchange server perhaps network, then her profile becomes corrupt. All she
gets is to be able to work offline. As far as I am aware this is the only
time I have ever seen this and it is not happening to anyone else. The
client is Outlook 2000
What I am after is ultimately the answer to my fault. But what I would also
really appreciate is information on the hows and whys of Outlook Profile
corruption.
Thanks.
Mark Shevill
IMG Messaging Technical Lead
Shell Information Technology International Limited
Rowlandsway, Wythenshawe, Manchester M22 5SB, United Kingdom
Tel: +44 161 435 8709 Fax: +44 161 933 3502 Other Tel: +44 7932 625510
Email: Mark.Shevill@xxxxxxxxx
Internet: http://www.shell.com <http://www.shell.com/>
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