RE: Couupt Outlook Profiles

  • From: "Mulnick, Al" <Al.Mulnick@xxxxxxxxxx>
  • To: "'[ExchangeList]'" <exchangelist@xxxxxxxxxxxxx>
  • Date: Fri, 13 Aug 2004 09:13:28 -0400

Mark, if it only happens to one client, then it would stand to reason that
there is something unique about this client configuration.  Something like a
third-party app that is dependent on Outlook for something.  Besides the
version of Outlook being upgraded to cover any known issues, it would be
good to check out what is installed, what it's used for, and how it differs
from the others that don't corrupt.  Look for something that is holding or
otherwise relying on the profile itself, particularly any home-grown apps
that read the registry for profile information.


From: Shevill, Mark M SITI-ITIBCE22 [mailto:Mark.Shevill@xxxxxxxxx] 
Sent: Friday, August 13, 2004 5:23 AM
To: [ExchangeList]
Subject: [exchangelist] Couupt Outlook Profiles

OK All
    I am having an issue with a particular user that I would like to share
and hopefully someone can come up with some good advice. 
In E2K if the DC goes down to which the exchange server has a secure channel
then the stores will quite often dismount. However, for one particular user,
whenever this happens or there is an interuption to the connection to the
exchange server perhaps network, then her profile becomes corrupt. All she
gets is to be able to work offline. As far as I am aware this is the only
time I have ever seen this and it is not happening to anyone else. The
client is Outlook 2000
What I am after is ultimately the answer to my fault. But what I would also
really appreciate is information on the hows and whys of Outlook Profile

Mark Shevill

IMG Messaging Technical Lead 
Shell Information Technology International Limited 
Rowlandsway, Wythenshawe, Manchester M22 5SB, United Kingdom 

Tel: +44 161 435 8709 Fax: +44 161 933 3502 Other Tel: +44 7932 625510 
Email: Mark.Shevill@xxxxxxxxx 
Internet: <>  

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