Are you trying to activate the BB over the wireless network or through your network using the Blackberry Administration Service. Better to have the device connected to your PC. Todd Lemmiksoo ________________________________ From: exchangelist-bounce@xxxxxxxxxxxxx on behalf of Gene Sibbs Sent: Fri 4/16/2010 1:05 PM To: exchangelist@xxxxxxxxxxxxx Subject: [ExchangeList] BESX: Activation Issues Hi All, I picked a failed BESX installation project from some onsite IT guy. I managed to clean up the mess and reinstalled BESX from scratch. However, I am running into the below technical issue. During enterprise activation, BlackBerry wireless device displays the following error: An error has occurred. Please contact your system administrator. Activate the device contains an incorrect activation password...yet this is correct. I checked with the carrier as well that indeed BES data plan is activate. Any pointers on how I can speedily resolve this? Thanks G.