RE: Arcserve backup - clear up this confusion

  • From: "Brian Parker" <bparker@xxxxxxxxxxxxx>
  • To: "[ExchangeList]" <exchangelist@xxxxxxxxxxxxx>
  • Date: Sun, 28 Sep 2003 16:34:30 +0100

Hi Denise

CA are very difficult people to get a straight answer from but you might try 
posting a free support call to, they do at least 
usually respond. I can tell you that we used to run a job which worked fine and 
was a file level backup AND an IS backup on the same job. We also ran a 
SEPARATE mailbox level backup - used to run these daily with about 1500 

There are also support forums within the CA sites itself, at, and some useful 
FAQs at,  finally this was the 
result of a query using "sharing violation" as keywords on their knowledgebase



Brian Parker
Senior Computing Officer

-----Original Message-----
From: Denise Dorrance [mailto:denisedorrance@xxxxxxxxxxx]
Sent: Tuesday, August 19, 2003 2:04 PM
To: [ExchangeList]
Subject: [exchangelist] Arcserve backup - clear up this confusion

I'm using Arcserve 2000 to backup my Exchange 5.5 server.  When I attempt to 
backup the priv and pub .edb it won't backup.  It tells me that there is a 
sharing violation.   I do have the agent.  When I look at my backup job I'm 
backing up D$\exchsrvr\MDBDATA\PUB.EDB and D$\exchsrvr\MDBDATA\PRIV.EDB and 
C:\exchsrvr\dsadata\temp.edb and c:\exchsrvr\mdbdata\tmp.edb.  All I see is 

I don't know if this is normal because down below I see that I am backing up 
dbaexch\Information Store.  If I am backing up the Information Store then do 
I really have to back up these others?  I'm really confused at this point... 

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