RE: Active Sync for XDA

  • From: "Mulnick, Al" <Al.Mulnick@xxxxxxxxxx>
  • To: "'[ExchangeList]'" <exchangelist@xxxxxxxxxxxxx>
  • Date: Tue, 1 Jun 2004 09:09:42 -0400

XDA?  That's a new term to me.  Can you expand?

As for the number of items etc, it *sounds* like it may be a view issue on
your device(?).   Can you check and let us know? 

-----Original Message-----
From: Mark Dewell [mailto:M.Dewell@xxxxxxxxx] 
Sent: Tuesday, June 01, 2004 7:29 AM
To: [ExchangeList]
Subject: [exchangelist] Active Sync for XDA

Apologies if this is not quite the right forum for this, but......

We have 4 Exchange 2003 servers, 3 back end and 1 front end.

A user with a mailbox on one server can sync and view messages in their
inbox, calendar etc, connecting via the front end server using their XDA.

The same XDA device can connect to a mailbox on either of the other 2
backend servers, again via the same front end server, but can not view
messages in their inbox etc. What makes it puzzling is that the XDA appears
to go through the sync process, even to the extent that it shows the correct
number of items being downloaded. But when viewed on the XDA the inbox
appears empty.

I have not been able to identify any differences in configuration between
the back end servers (using IIS Manager to look at OMA and
Microsoft-Active-Sync settings). There don't seem to be any relevant server
specific settings in Exchange System Manager.

Since the same XDA and front end server are involved in both cases, I am
assuming that they must be configured correctly. Authentication settings
must be correct or the XDA would not be able to show the correct number of
items to download.

We have also tried another XDA device with the same results.

Can anyone point me in the right direction here? 
Is there anything else I should be looking at?

---<  Mark Dewell, University of East London, Dagenham, Essex, UK  >---
---<  Email        : M.Dewell@xxxxxxxxx                            >---
---<  URL          :               >---

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