Hi David How are you getting to your My Documents folder? Instead of accessing it with a short cut try: 1. Press <Windows Key E> to open Windows Explorer 2. Press <Enter> to open your C: Drive 3. Go to Users and press <Enter> to open it 4. You should then find two or three folders, depending on your settings. There should be a folder called by the name of your computer. Mine is Pele West, but, again, it depends on how your PC was set up. 5. Press <Enter> to open it 6. Go down to "My Documents" and open it. If you still can't access it, I will think again. Apologies if you already knew and had tried this. I hope the instructions made sense in the light of our earlier discussion. Good luck Pele