Is it possible to help educate the customer through a bit of itemized billing? For example: An itemized bill that charges for a line item such as "Cleaning up non-standard MS Word file " 12 hours = lots of money? The wording may be clumsy but it would give the customer an automatic education. Or hopefully encourage them to ask, "So what were the problems with my Word file?" I am not sure if this is at all feasible in the "real world"? Cheers, Neal _____ From: duxuser-bounce@xxxxxxxxxxxxx [mailto:duxuser-bounce@xxxxxxxxxxxxx] On Behalf Of Warren Figueiredo Sent: Sunday, January 21, 2007 3:14 PM To: duxuser@xxxxxxxxxxxxx Subject: [duxuser] by the page or by the hour I've read the thread dealing with less-than-wonderful original word processing files with interest for I like so many others have spent a lifetime in cleaning up bad files so they can be transcribed into braille. For those braille producers who charge for each document, do you charge a flat rate for the number of braille pages or do you figure in the processing time it took to come up with a good transcription or a little bit of both? Warren