[duxuser] Explanation of mini-dump

  • From: David Holladay <david@xxxxxxxxxx>
  • To: duxuser@xxxxxxxxxxxxx
  • Date: Fri, 02 Sep 2011 16:06:56 -0400

Greetings to those using DBT, especially DBT 11.1 SR2:

DBT 11.1 contains code which (hopefully), during crash situations, produces a file that allows programmers to figure out what caused the crash.
This file is called the mini-dump.

If DBT programmers have your data file and the mini-dump file, they can figure out which line of code caused the problem and can more easily fix things.

As a bit of practical advice, the best way to avoid crashes it to install the latest software.

The second bit of advice is that if you have a file which you cannot work on without a crash is to contact Duxbury tech support.

Once they look at your data file and the mini-dump, they will do their best to improve the software and get you going again.

The best way to contact tech support is support@xxxxxxxxxxx
The best way to open a dialogue is to explain something about your file (does it contain tabular material, etc.) and what you were doing ...

Please only send files when asked to do so.

Thanks so much for your understanding.

-- David Holladay
Duxbury Systems

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