Hi Betsy, When you de-activated, were you definitely connected to the Internet? If you were, then you should have been able to re-activate right away. This is a perhaps a long shot, but may work. Make sure your old system is connected to the Internet, and try re-activating. The Reference Code should be the same as before, and all being well, the Activation Server will recognise and allow it. Again on the same (old) system, deactivate. However, make sure the system says that it is contacting the activation server during the process. With any luck, you should be able to re-activate on the new system - but again, via the internet. If push comes to shove, you may need to drop a line to support@xxxxxxxxxx - PLEASE ENSURE YOU PROVIDE YOUR SERIAL NUMBER - and ask them to look into it. George. -----Original Message----- From: duxuser-bounce@xxxxxxxxxxxxx [mailto:duxuser-bounce@xxxxxxxxxxxxx] On Behalf Of Betsy Whitney Sent: 10 April 2006 03:15 To: duxuser-freelists.org Subject: [duxuser] Activate and Deactivate question I deactivated DBT on my laptop so that I could reactivate the software on a computer because I am having trouble getting my embosser installed on our new computer. So, when I went to reactivate it on the other computer, it says that I had to deactivate the software on another computer before it would activate the one I need. Does anyone know how long after you deactivate on one computer before the web knows that you have deactivated and it will let you activate again? Thanks for any help you can offer. And, of course this is the weekend... Betsy * * * * This message is via list duxuser at freelists.org. * To unsubscribe, send a blank message with * unsubscribe * as the subject to <duxuser-request@xxxxxxxxxxxxx>. You may also * subscribe, unsubscribe, and set vacation mode and other subscription * options by visiting //www.freelists.org. The list archive * is also located there. * Duxbury Systems' web site is http://www.duxburysystems.com * * * * * * * This message is via list duxuser at freelists.org. * To unsubscribe, send a blank message with * unsubscribe * as the subject to <duxuser-request@xxxxxxxxxxxxx>. You may also * subscribe, unsubscribe, and set vacation mode and other subscription * options by visiting //www.freelists.org. The list archive * is also located there. * Duxbury Systems' web site is http://www.duxburysystems.com * * *