I'll do it religiously from now on. May ask who your competitors may be. Hardly megadots, or NFBTrans. I guess there is something in the U.K. Or do you mean potential competitors. Jack ----- Original Message ----- From: "Peter Sullivan" <peter@xxxxxxxxxx> To: <duxhelp@xxxxxxxxxxxxx> Sent: Tuesday, June 01, 2004 11:38 AM Subject: [duxhelp] Re: Password Protected Documents > Jack, > > Don't worry about us programmers. Everybody testing has kept a very > positive attitude, and the result is that we've been helped a great deal. > We cannot ask for more than that. > > Microsoft requires that third party developers sign up through a web page > that verifies their identity. Crash reports are then available for download > at a secure site. The point is not to allow potentially damaging > information out to our competitors or to the public at large. Many > companies are more sensitive than we are about this sort of thing. > > The average user was presumably very much on the mind of people at Microsoft > when they created the crash report submission process for Windows XP. In > truth, for a person with a full-time internet connection, it takes only > about 1-2 seconds additional to report a crash; it's entirely automated. > The real problem for Microsoft is presumably a matter of consumer trust that > the information really is non-identifiable and to be used only for the > stated purpose. My own initial suspicions about this have been put to rest, > so I generally recommend following through on the crash reporting prompt. > > - Peter > > -----Original Message----- > From: duxhelp-bounce@xxxxxxxxxxxxx [mailto:duxhelp-bounce@xxxxxxxxxxxxx] On > Behalf Of Jack Maartman > Sent: Tuesday, June 01, 2004 2:04 PM > To: duxhelp@xxxxxxxxxxxxx > Subject: [duxhelp] Re: Password Protected Documents > > I wonder how long it takes for a programmer discovers this. Do you have to > tap into a knowledge base, or does Microsoft out of courtesy to third party > developers, forward any reports. > > It is okay for me to see if things work for their own sake, but I am trying > to get a sense of the various kinds of "average users. Certainly one is > going to respond differently, when under pressure to get braille out for > students and employers, asap, than if one has the time to troubleshoot. > > This whole beta-test cycle has been a baptism of fire, I'll never bad-mouth > a programmer again. > > Jack > > > ----- Original Message ----- > From: "Peter Sullivan" <peter@xxxxxxxxxx> > To: <duxhelp@xxxxxxxxxxxxx> > Sent: Tuesday, June 01, 2004 9:52 AM > Subject: [duxhelp] Re: Password Protected Documents > > > > Jack, > > > > You are right that the particular error Dave cites are generated by > Windows. > > And the reason that the message is so vague is that Windows knows little > or > > nothing about the application. When such a message is generated in > Windows > > XP, you the user have the option to submit some > > (non-personally-identifiable) information to Microsoft. We as developers > in > > turn are given access to this information. So what is vague to you can > > become specific to the programmers in time. > > > > But Dave's more important point is still valid: good error messages count > > for a lot. We've not met that mark in many areas of DBT, including the > Word > > importer. But meeting that mark is substantially more work than is often > > appreciated, and is more than we have the resources for right now. > > > > - Peter > > > > -----Original Message----- > > From: duxhelp-bounce@xxxxxxxxxxxxx [mailto:duxhelp-bounce@xxxxxxxxxxxxx] > On > > Behalf Of Jack Maartman > > Sent: Tuesday, June 01, 2004 12:35 PM > > To: duxhelp@xxxxxxxxxxxxx > > Subject: [duxhelp] Re: Password Protected Documents > > > > I'd hazard a guess that these type of error-messages have little to do > with > > the appplication, but rather the windows operating environment. > > > > Jack > > > > > > ----- Original Message ----- > > From: "Dave Durber" <dadurber@xxxxxxxxxxxxx> > > To: <duxhelp@xxxxxxxxxxxxx> > > Sent: Tuesday, June 01, 2004 9:39 AM > > Subject: [duxhelp] Re: Password Protected Documents > > > > > > > In addition to DBT giving the message number 714, Have DBT tell you > > > why the import could not be completed, for example: > > > > > > "error 714, the import of [FileName] cannot be completed because the > > > file has been password protected in Microsoft Word. To correct the > > > problem, open the file in Microsoft Word, remove the password > > > protection, save the file, exit Microsoft Word, and try importing the > > > file into DBT again." > > > > > > One of the things that really ticks me off about Windows programs > > > today, is that they come up with weird and wonderful error messages > > > that tell you something is wrong but, the programmers of these > > > programs omit to tell you what the message means, e.g. the Windows > > > error message "This program has performed an illegal operation and > > > will be shut down." > > > > > > The trouble with non-explanatory messages such as this message is, > > > that when they keep popping up, you have know idea what is causing > > > them and therefore you have know idea how to fix the problem. Another > > > difficulty is that when you explain what is happening to someone in a > > > company's Technical Support team, they also don't usually have a clue > > > as to what is happening and therefore cannot tell you the solution in > > > order that you may possibly can fix the problem. > > > > > > So, DBT programmers, include as much information about DBT error > > > messages as possible! Please! > > > > > > Sincerely: > > > > > > Dave Durber > > > > > > On Tue, 1 Jun 2004 15:36:10 +0100, you wrote: > > > > > > >So, Mike, why can't the Error 714 message say just that, "The Word > > > >import has failed!"? > > > > > > > >George. > > > > > > > >> -----Original Message----- > > > >> From: duxhelp-bounce@xxxxxxxxxxxxx > > > >> [mailto:duxhelp-bounce@xxxxxxxxxxxxx] On Behalf Of Mike Gorse > > > >> Sent: 01 June 2004 15:15 > > > >> To: duxhelp@xxxxxxxxxxxxx > > > >> Subject: [duxhelp] Re: Password Protected Documents > > > >> > > > >> Hi Ian, > > > >> > > > >> DBT doesn't support opening password-protected documents and > > > >> probably won't in 10.5, but it shouldn't be hanging. Could > > > >> you send me a document off-list that illustrates this? I'll > > > >> try to reproduce it. > > > >> > > > >> Error message 714 is a generic DBT error that just means that > > > >> the Word import failed. > > > >> > > > >> -Mike > > > >> > > > >> ----- Original Message ----- > > > >> From: "Ian Robinson" <ian@xxxxxxxxxxxxxxxxx> > > > >> To: "List DBTBeta" <duxhelp@xxxxxxxxxxxxx> > > > >> Sent: Monday, May 31, 2004 6:46 AM > > > >> Subject: [duxhelp] Password Protected Documents > > > >> > > > >> > > > >> > Hi, > > > >> > > > > >> > This isn't strictly a beta issue as I can replicate it with 10.4. > > > >> > > > > >> > Trying to open a password protected Word document causes > > > >> DBT to hang. The > > > >> > title bar is visible to JAWS, but the application is not > responding. > > > >> > > > > >> > Trying to close DBT caused Windows XP to display the "This > > > >> program is not > > > >> > responding" dialogue. Selecting "End now", caused a lot of > > > >> hard disc > > > >> > activity and a slow down of the whole system, but a DBT window > still > > > >> > remained. > > > >> > > > > >> > In the end, I had to reboot the system. > > > >> > > > > >> > Also, I searched DBT's Help for "password", and got no results. > > > >> > > > > >> > Cheers. > > > >> > > > > >> > Ian > > > >> > > > > >> > > > > >> > > > > >> > * * * > > > >> > * This message is via list duxhelp at freelists.org. > > > >> > * To unsubscribe, send a blank message with > > > >> > * unsubscribe > > > >> > * as the subject to <duxhelp-request@xxxxxxxxxxxxx>. You may also > > > >> > * subscribe, unsubscribe, and set vacation mode and other > > > >> subscription > > > >> > * options by visiting //www.freelists.org. The list archive > > > >> > * is also located there. > > > >> > * Duxbury Systems' web site is http://www.duxburysystems.com > > > >> > * * * > > > >> > > > >> * * * > > > >> * This message is via list duxhelp at freelists.org. > > > >> * To unsubscribe, send a blank message with > > > >> * unsubscribe > > > >> * as the subject to <duxhelp-request@xxxxxxxxxxxxx>. You may also > > > >> * subscribe, unsubscribe, and set vacation mode and other > subscription > > > >> * options by visiting //www.freelists.org. The list archive > > > >> * is also located there. > > > >> * Duxbury Systems' web site is http://www.duxburysystems.com > > > >> * * * > > > >> > > > > > > > > > > > > > > > >This Message has been scanned for viruses by McAfee Groupshield. > > > >* * * > > > >* This message is via list duxhelp at freelists.org. > > > >* To unsubscribe, send a blank message with > > > >* unsubscribe > > > >* as the subject to <duxhelp-request@xxxxxxxxxxxxx>. You may also > > > >* subscribe, unsubscribe, and set vacation mode and other subscription > > > >* options by visiting //www.freelists.org. The list archive > > > >* is also located there. > > > >* Duxbury Systems' web site is http://www.duxburysystems.com > > > >* * * > > > > > > > > > * * * > > > * This message is via list duxhelp at freelists.org. > > > * To unsubscribe, send a blank message with > > > * unsubscribe > > > * as the subject to <duxhelp-request@xxxxxxxxxxxxx>. You may also > > > * subscribe, unsubscribe, and set vacation mode and other subscription > > > * options by visiting //www.freelists.org. The list archive > > > * is also located there. > > > * Duxbury Systems' web site is http://www.duxburysystems.com > > > * * * > > > > * * * > > * This message is via list duxhelp at freelists.org. > > * To unsubscribe, send a blank message with > > * unsubscribe > > * as the subject to <duxhelp-request@xxxxxxxxxxxxx>. You may also > > * subscribe, unsubscribe, and set vacation mode and other subscription > > * options by visiting //www.freelists.org. The list archive > > * is also located there. > > * Duxbury Systems' web site is http://www.duxburysystems.com > > * * * > > > > * * * > > * This message is via list duxhelp at freelists.org. > > * To unsubscribe, send a blank message with > > * unsubscribe > > * as the subject to <duxhelp-request@xxxxxxxxxxxxx>. You may also > > * subscribe, unsubscribe, and set vacation mode and other subscription > > * options by visiting //www.freelists.org. The list archive > > * is also located there. > > * Duxbury Systems' web site is http://www.duxburysystems.com > > * * * > > * * * > * This message is via list duxhelp at freelists.org. > * To unsubscribe, send a blank message with > * unsubscribe > * as the subject to <duxhelp-request@xxxxxxxxxxxxx>. You may also > * subscribe, unsubscribe, and set vacation mode and other subscription > * options by visiting //www.freelists.org. The list archive > * is also located there. > * Duxbury Systems' web site is http://www.duxburysystems.com > * * * > > * * * > * This message is via list duxhelp at freelists.org. > * To unsubscribe, send a blank message with > * unsubscribe > * as the subject to <duxhelp-request@xxxxxxxxxxxxx>. You may also > * subscribe, unsubscribe, and set vacation mode and other subscription > * options by visiting //www.freelists.org. The list archive > * is also located there. > * Duxbury Systems' web site is http://www.duxburysystems.com > * * * * * * * This message is via list duxhelp at freelists.org. * To unsubscribe, send a blank message with * unsubscribe * as the subject to <duxhelp-request@xxxxxxxxxxxxx>. You may also * subscribe, unsubscribe, and set vacation mode and other subscription * options by visiting //www.freelists.org. The list archive * is also located there. * Duxbury Systems' web site is http://www.duxburysystems.com * * *