We could add some kind of note about encryption into the error string; that way it would be slightly more helpful to the user without us needing to modify wrdbri. I think I'll need to modify wrdbri, though. I've looked at Ian's document a bit, and I'm guessing that the fib is encrypted if the document is, although I haven't verified this. In any case, it sometimes tries to read a very large number of bytes and locks up. I suspect it should immediately return an error if the document is flagged as being encrypted. -Mike ----- Original Message ----- From: "Peter Sullivan" <peter@xxxxxxxxxx> To: <duxhelp@xxxxxxxxxxxxx> Sent: Tuesday, June 01, 2004 12:52 PM Subject: [duxhelp] Re: Password Protected Documents > Jack, > > You are right that the particular error Dave cites are generated by Windows. > And the reason that the message is so vague is that Windows knows little or > nothing about the application. When such a message is generated in Windows > XP, you the user have the option to submit some > (non-personally-identifiable) information to Microsoft. We as developers in > turn are given access to this information. So what is vague to you can > become specific to the programmers in time. > > But Dave's more important point is still valid: good error messages count > for a lot. We've not met that mark in many areas of DBT, including the Word > importer. But meeting that mark is substantially more work than is often > appreciated, and is more than we have the resources for right now. > > - Peter > > -----Original Message----- > From: duxhelp-bounce@xxxxxxxxxxxxx [mailto:duxhelp-bounce@xxxxxxxxxxxxx] On > Behalf Of Jack Maartman > Sent: Tuesday, June 01, 2004 12:35 PM > To: duxhelp@xxxxxxxxxxxxx > Subject: [duxhelp] Re: Password Protected Documents > > I'd hazard a guess that these type of error-messages have little to do with > the appplication, but rather the windows operating environment. > > Jack > > > ----- Original Message ----- > From: "Dave Durber" <dadurber@xxxxxxxxxxxxx> > To: <duxhelp@xxxxxxxxxxxxx> > Sent: Tuesday, June 01, 2004 9:39 AM > Subject: [duxhelp] Re: Password Protected Documents > > > > In addition to DBT giving the message number 714, Have DBT tell you > > why the import could not be completed, for example: > > > > "error 714, the import of [FileName] cannot be completed because the > > file has been password protected in Microsoft Word. To correct the > > problem, open the file in Microsoft Word, remove the password > > protection, save the file, exit Microsoft Word, and try importing the > > file into DBT again." > > > > One of the things that really ticks me off about Windows programs > > today, is that they come up with weird and wonderful error messages > > that tell you something is wrong but, the programmers of these > > programs omit to tell you what the message means, e.g. the Windows > > error message "This program has performed an illegal operation and > > will be shut down." > > > > The trouble with non-explanatory messages such as this message is, > > that when they keep popping up, you have know idea what is causing > > them and therefore you have know idea how to fix the problem. Another > > difficulty is that when you explain what is happening to someone in a > > company's Technical Support team, they also don't usually have a clue > > as to what is happening and therefore cannot tell you the solution in > > order that you may possibly can fix the problem. > > > > So, DBT programmers, include as much information about DBT error > > messages as possible! Please! > > > > Sincerely: > > > > Dave Durber > > > > On Tue, 1 Jun 2004 15:36:10 +0100, you wrote: > > > > >So, Mike, why can't the Error 714 message say just that, "The Word > > >import has failed!"? > > > > > >George. > > > > > >> -----Original Message----- > > >> From: duxhelp-bounce@xxxxxxxxxxxxx > > >> [mailto:duxhelp-bounce@xxxxxxxxxxxxx] On Behalf Of Mike Gorse > > >> Sent: 01 June 2004 15:15 > > >> To: duxhelp@xxxxxxxxxxxxx > > >> Subject: [duxhelp] Re: Password Protected Documents > > >> > > >> Hi Ian, > > >> > > >> DBT doesn't support opening password-protected documents and > > >> probably won't in 10.5, but it shouldn't be hanging. Could > > >> you send me a document off-list that illustrates this? I'll > > >> try to reproduce it. > > >> > > >> Error message 714 is a generic DBT error that just means that > > >> the Word import failed. > > >> > > >> -Mike > > >> > > >> ----- Original Message ----- > > >> From: "Ian Robinson" <ian@xxxxxxxxxxxxxxxxx> > > >> To: "List DBTBeta" <duxhelp@xxxxxxxxxxxxx> > > >> Sent: Monday, May 31, 2004 6:46 AM > > >> Subject: [duxhelp] Password Protected Documents > > >> > > >> > > >> > Hi, > > >> > > > >> > This isn't strictly a beta issue as I can replicate it with 10.4. > > >> > > > >> > Trying to open a password protected Word document causes > > >> DBT to hang. The > > >> > title bar is visible to JAWS, but the application is not responding. > > >> > > > >> > Trying to close DBT caused Windows XP to display the "This > > >> program is not > > >> > responding" dialogue. Selecting "End now", caused a lot of > > >> hard disc > > >> > activity and a slow down of the whole system, but a DBT window still > > >> > remained. > > >> > > > >> > In the end, I had to reboot the system. > > >> > > > >> > Also, I searched DBT's Help for "password", and got no results. > > >> > > > >> > Cheers. > > >> > > > >> > Ian > > >> > > > >> > > > >> > > > >> > * * * > > >> > * This message is via list duxhelp at freelists.org. > > >> > * To unsubscribe, send a blank message with > > >> > * unsubscribe > > >> > * as the subject to <duxhelp-request@xxxxxxxxxxxxx>. You may also > > >> > * subscribe, unsubscribe, and set vacation mode and other > > >> subscription > > >> > * options by visiting //www.freelists.org. 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You may also > * subscribe, unsubscribe, and set vacation mode and other subscription > * options by visiting //www.freelists.org. The list archive > * is also located there. > * Duxbury Systems' web site is http://www.duxburysystems.com > * * * > > * * * > * This message is via list duxhelp at freelists.org. > * To unsubscribe, send a blank message with > * unsubscribe > * as the subject to <duxhelp-request@xxxxxxxxxxxxx>. You may also > * subscribe, unsubscribe, and set vacation mode and other subscription > * options by visiting //www.freelists.org. The list archive > * is also located there. > * Duxbury Systems' web site is http://www.duxburysystems.com > * * * * * * * This message is via list duxhelp at freelists.org. * To unsubscribe, send a blank message with * unsubscribe * as the subject to <duxhelp-request@xxxxxxxxxxxxx>. You may also * subscribe, unsubscribe, and set vacation mode and other subscription * options by visiting //www.freelists.org. The list archive * is also located there. * Duxbury Systems' web site is http://www.duxburysystems.com * * *