Hi, I have placed answers in context. +-------------------------------------------+ | Michael Surato | | Resource Center for Persons | | with Disabilities | | Michigan State University | | 120 Bessey Hall | | East Lansing, MI 48824 | | Voice: (517) 353-9643 Fax: (517) 432-3191 | +-------------------------------------------+ > -----Original Message----- > From: duxhelp-bounce@xxxxxxxxxxxxx > [mailto:duxhelp-bounce@xxxxxxxxxxxxx] On Behalf Of Peter Sullivan > Sent: Tuesday, March 28, 2006 3:11 PM > To: duxhelp@xxxxxxxxxxxxx > Subject: [duxhelp] Re: Error on install > > Michael, > > Thanks for following up. > > You wrote: > > I would not let the installer silently succeed if an activation > > location > cannot be determined for some reason. > > Do you mean to suggest an added error message when running > "msiexec /a" or when running the installer in the network image? > What I mean is that if for any reason the system cannot locate a place to look for license activations, that an error message is brought up, and the install fails. Alternatively, this should have a reasonable default value (or the demonstration version is not dependant on this variable) that can be changed within the program so that the program can at least start. > You also wrote: > > Personally I would not rely on a network assisted install > to determine > > if > this location should be local or remote. This could result in > some of these errors. > > It's probably too late for a major change in the way the > network installation is intended to work. That is, I cannot > imagine going back now and redesigning things to make it so > that "msiexec /a" is the normal initial procedure. We'd have > to set back release by several weeks at least to get that > done. But I would like to be sure that we're making it > easier to find your way through the correct process -- and > therefore harder to make an error from which recovery is difficult. > This is understood and appreciated. Perhaps the next release. If this is the case, then it should be noted in the "known issues" section of the manual or release notes. I would also remove the section of the manual that speaks about the "Network-Assisted Standalone Workstation Installation" as that will not work. > When you did the installation initially, I gather that you > did things in this order: > 1. Ran "msiexec /a" to create a network installation image. > 2. Ran the network installation image on your server or > master workstations. Correct up to this point. In the logs that I attached to the last message the first 2 were following this procedure, the last log was from a successful install using the downloaded MSI. > 3. Ran the network installation image on one or more workstatations. > This is what a tried with this install log attached. The problem does continue, and I have followed the procedure to start the slsService. The installer still does not recognize the server service and consume licenses from this master workstation. I performed another install from the downloaded version, but that did not consume the license from the master server either. > Is that right? I'd simply like to be certain that I'm > understanding your experience correctly. > > - Peter > > -----Original Message----- > From: duxhelp-bounce@xxxxxxxxxxxxx > [mailto:duxhelp-bounce@xxxxxxxxxxxxx] On Behalf Of Michael Surato > Sent: Tuesday, March 28, 2006 2:33 PM > To: duxhelp@xxxxxxxxxxxxx > Subject: [duxhelp] Re: Error on install > > Hi, > > I think I understand a little more about what is happening. > Out of habit, I performed a few steps out of the prescribed > order for the network install. > The first step was to run "msiexec /a" then perform all > installations from the network share. This made the > activation location dialog unavailable. > This in turn did not result in a successful install of this > component. I attempted this both with and without entering a > license string into the installer. When I attempted this from > the downloaded MSI, the install worked properly. I have > attached the requested files for all 3 install attempts. > > With this in mind, I would not let the installer silently > succeed if an activation location cannot be determined for > some reason. Personally I would not rely on a network > assisted install to determine if this location should be > local or remote. This could result in some of these errors. > > This error will not allow for a "Network-Assisted Standalone > Workstation Installation" to succeed. > > Now that I have a working copy, I will now perform the rest > of the network installation to see if that has further > errors. Thank you very much! > > +-------------------------------------------+ > | Michael Surato | > | Resource Center for Persons | > | with Disabilities | > | Michigan State University | > | 120 Bessey Hall | > | East Lansing, MI 48824 | > | Voice: (517) 353-9643 Fax: (517) 432-3191 | > +-------------------------------------------+ > > > > -----Original Message----- > > From: duxhelp-bounce@xxxxxxxxxxxxx > > [mailto:duxhelp-bounce@xxxxxxxxxxxxx] On Behalf Of Peter Sullivan > > Sent: Tuesday, March 28, 2006 1:35 PM > > To: duxhelp@xxxxxxxxxxxxx > > Subject: [duxhelp] Re: Error on install > > > > Hello Michael, > > > > An install log is not normally created. You can have one > created by > > using a command line the following: > > > > msiexec /i %TEMP%\dbt-1006beta2.msi /L*v %TEMP%\dbt-1006beta2.log > > > > Assuming that you've downloaded the .msi file to %TEMP%, > this command > > will create a very detailed log, also in %TEMP%. > > > > You may need to remove the software before trying this. > > Otherwise the installer will want to maintain or repair DBT rather > > than installing it anew. > > > > I understand that you are likely to be trying installation on a > > network where you share a limited number of activations > among a larger > > number of computers. That will be very helpful to us, because the > > method we use for doing this in DBT 10.6 is very different > from what > > it was in DBT 10.5. You should also know these three things: > > 1. Setting things up this way just didn't work in beta 1. > > In fact, you'd get precisely the error you've reported if you tried > > it. The problem should be resolved for beta 2, though > you've perhaps > > already proven me wrong about that. > > 2. With beta 2, it is important to follow the instructions given > > near the end of the beta web site. > > 3. The error that you have encountered should mean that > there is a > > problem with a file called features.ini. So I'll be interested in > > having a look at that file. You may find features.ini in > one or both > > of two places: > > C:\Program Files\Duxbury\DBT 10.6 (Beta 2) > > C:\Documents and Settings\All Users\Application > > Data\Duxbury\Activation\5369-8731-2729-7642-5710 > > > > To get me a full look at what's going on, you should send me: > > 1. The installation log created using the procedure > outlined above, > > 2. Features.ini (both copies, if you find a copy in both possible > > places), and > > 3. A file called version.txt from the DBT installation directory. > > > > - Peter > > > > -----Original Message----- > > From: duxhelp-bounce@xxxxxxxxxxxxx > > [mailto:duxhelp-bounce@xxxxxxxxxxxxx] On Behalf Of Michael Surato > > Sent: Tuesday, March 28, 2006 12:04 PM > > To: duxhelp@xxxxxxxxxxxxx > > Subject: [duxhelp] Error on install > > > > Hi, > > > > I just completed a custom install of beta 2. I selected launch > > application at the end of the install, and received an > error that says > > "DBT license and activation failed: Error 0x8004105C". I > have looked > > in the %temp% folder for install logs, but did not find > any. Is there > > another location to look? > > > > I will try to launch and reinstall after lunch. Is there > anything else > > I should look for? > > > > +-------------------------------------------+ > > | Michael Surato | > > | Resource Center for Persons | > > | with Disabilities | > > | Michigan State University | > > | 120 Bessey Hall | > > | East Lansing, MI 48824 | > > | Voice: (517) 353-9643 Fax: (517) 432-3191 | > > +-------------------------------------------+ > > > > * * * > > * This message is via list duxhelp at freelists.org. > > * To unsubscribe, send a blank message with > > * unsubscribe > > * as the subject to <duxhelp-request@xxxxxxxxxxxxx>. You may also > > * subscribe, unsubscribe, and set vacation mode and other > subscription > > * options by visiting //www.freelists.org. The list archive > > * is also located there. > > * Duxbury Systems' web site is http://www.duxburysystems.com > > * * * > > > > > > * * * > > * This message is via list duxhelp at freelists.org. > > * To unsubscribe, send a blank message with > > * unsubscribe > > * as the subject to <duxhelp-request@xxxxxxxxxxxxx>. You may also > > * subscribe, unsubscribe, and set vacation mode and other > subscription > > * options by visiting //www.freelists.org. The list archive > > * is also located there. > > * Duxbury Systems' web site is http://www.duxburysystems.com > > * * * > > > > > * * * > * This message is via list duxhelp at freelists.org. > * To unsubscribe, send a blank message with > * unsubscribe > * as the subject to <duxhelp-request@xxxxxxxxxxxxx>. You may also > * subscribe, unsubscribe, and set vacation mode and other subscription > * options by visiting //www.freelists.org. The list archive > * is also located there. > * Duxbury Systems' web site is http://www.duxburysystems.com > * * * >