[ddots-l] Re: Sonar 4 installation problem
- From: "Tim Burgess" <tim@xxxxxxxxxxxxx>
- To: <ddots-l@xxxxxxxxxxxxx>
- Date: Tue, 28 Mar 2006 09:11:17 +0100
Hi,
I know that this is a radical suggestion, but it's served me well over 15
years of doing technical support. Why not wipe the machine and start again?
OK, I know it's a pain, but it'll probably take you a day's work then you're
up and running, as opposed to spending fruitless days/weeks trying to solve
something really strange. It's not satisfying from a technical knowledge
perspective, granted, but it'll get you productive a lot faster.
Cheers.
Tim
-----Original Message-----
From: ddots-l-bounce@xxxxxxxxxxxxx [mailto:ddots-l-bounce@xxxxxxxxxxxxx] On
Behalf Of Kim
Sent: 28 March 2006 02:49
To: ddots-l@xxxxxxxxxxxxx
Subject: [ddots-l] Re: Sonar 4 installation problem
Hi hf,
Well, so far I've done everything CakeWalk support has asked with no
success. I continue to have the same problem. I took the CD and went to
our other machine and it installed without a hitch-go figure. I won't be
using that machine so I'll remove it. I wrote to the CakeWalk folks again
so we will see what they say. I'll probably have to call them in the end.
Thanks guys,
Kim
-----Original Message-----
From: ddots-l-bounce@xxxxxxxxxxxxx [mailto:ddots-l-bounce@xxxxxxxxxxxxx] On
Behalf Of hf
Sent: Monday, March 27, 2006 2:04 PM
To: ddots-l@xxxxxxxxxxxxx
Subject: [ddots-l] Re: Sonar 4 installation problem
Very good, the Cakewalk people are pretty good about these things.
Let us know how you make out.
HF
----- Original Message -----
From: "Kim" <jbkim72@xxxxxxxxxxxxxxx>
To: <ddots-l@xxxxxxxxxxxxx>
Sent: Monday, March 27, 2006 1:31 PM
Subject: [ddots-l] Re: Sonar 4 installation problem
Message
Thanks for all the feedback Rod and HF. I just received a response from
Cakewalk and they have suggested that I make sure that I am logged in on my
computer with administrative rights, clean out the windows temp folder and
make sure that antivirus is shut down.
Well, as I have no users setup on this XP Home machine and I've been able to
install other programs without any problems, I don't have an issue regarding
admin rights. I will dump the stuff in the temp folder and though Avast
antivirus was shut down and the application was running without doing
anything but I'll make sure that it's not running at all.
I'll try reinstalling. Also, I have another XP Home machine that I can try
the install on and see if I get the same results.
If all else fails, then I'll be lighting up Cakewalk and maybe Dancing Dots
phones but wanted to make sure that I tried to troubleshoot this on my own
before resorting to phone calls.
Regards,
Kim
-----Original Message-----
From: ddots-l-bounce@xxxxxxxxxxxxx [mailto:ddots-l-bounce@xxxxxxxxxxxxx] On
Behalf Of Rod
Sent: Monday, March 27, 2006 2:48 PM
To: ddots-l@xxxxxxxxxxxxx
Subject: [ddots-l] Re: Sonar 4 installation problem
then, I think it has to be a problem with the installation file. Maybe there
are files on the CD that's corrupted. Call the guys at dancing dots, ask
them if you should call cakewalk, or they will. I think, in most cases, it
would be best for you to call cakewalk, and provide them with your CD key,
and let them deal with it.
I have nothing against crack copies. Prosecutors do! (smile). Don't tell
them that, but I started with sonar 1.3, and I didn't purchase it from
cakewalk, nor dancing dots.
Rod
----- Original Message -----
From: "Kim" <jbkim72@xxxxxxxxxxxxxxx>
To: <ddots-l@xxxxxxxxxxxxx>
Sent: Monday, March 27, 2006 6:43 AM
Subject: [ddots-l] Re: Sonar 4 installation problem
Hello Rod,
It was purchased from Dancing Dots so I'm quite sure it's not a cracked
copy. Smiles.
Kim
-----Original Message-----
From: ddots-l-bounce@xxxxxxxxxxxxx [mailto:ddots-l-bounce@xxxxxxxxxxxxx] On
Behalf Of Rod
Sent: Monday, March 27, 2006 11:55 AM
To: ddots-l@xxxxxxxxxxxxx
Subject: [ddots-l] Re: Sonar 4 installation problem
are you sure this is a legal copy? I am not trying to say anything wrong
about cracked copies; this is not my job, but if it is not the real thing,
of course you may have these problems.
Rod
----- Original Message -----
From: "Kim" <jbkim72@xxxxxxxxxxxxxxx>
To: <ddots-l@xxxxxxxxxxxxx>
Sent: Monday, March 27, 2006 4:56 AM
Subject: [ddots-l] Sonar 4 installation problem
Hi all,
First, I am new at this and am itching to get going but as you will see I am
having trouble. I am using Win XP Home SP2 with all updates and all spyware
and virus detection applications shut down with no firewall running.
I reach a screen after making all the choices as to what I want to install
and get a message telling me it wants to install Destinations.MSI and the
source cannot be found. Here is what the screen says exactly. I used the
JAWS virtualize current window for this.
graphic 372 Destinations
The feature you are trying to use is on a graphic 85 OKCD-ROM or other
removable disk that is not available. Cancel Insert the 'Destinations' disk
and click OK.
Use source:
1 Browse...
I have tried browsing the CD for the file location with no luck. I have done
a search for the file with no luck. If I click the cancel button I get a
Windows error 1706 that installation cannot continue and I have to click OK.
If I keep clicking the cancel button eventually the installer will move on
but I have to do this about 6 times and answer OK everytime to the 1706.
This would seem to be something it is looking for on the CD. I've looked on
the Cakewalk site and done a search with no luck. I've run the update from
the Microsoft site and also have DirectX 9C and ran the DirectX utility.
Has anyone come upon this problem? Has everything installed? If not what can
I do? I've also sent a message to Cakewalk support as well.
Thanks,
Kim
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