Sonar version 8.5.0.141
Jaws 11.0.1476
Jaws 12.0.525
NVDA 2010.2
I've tried the same sequence of actions using Jaws11 and Jaws12 with
sonar,
and with NVDA. Neither JSonar nor CakeTalking are installed.
Sequence of actions:
1. open sonar
2. open a new project (control+n)
3. open help (f1)
4. focus on "track view" in the list of topics, then press enter (sonar
may
highlight this topic automatically)
5. switch to content pane in help (f6)
6. navigate to a link within the body of the help topic
(I clicked "fades and cross fades")
7. be sure the new page has come up, then close help (alt+f4)
As soon as help is closed and Jaws is running, Sonar crashes. If you
press
alt+f4 (you may have to alt+tab out and back in again), you get a "this
application is not responding" dialog. If you press alt+e from within this
dialog, you can safely end the task.
When nvda is running, none of this occurs. When you close help, it just
goes
away and all the Sonar menus can be navigated as normal.
Anyone run into this issue before?
-- Rich
----- Original Message -----
From: "Rich Caloggero" <rjc@xxxxxxx>
To: <jsonar@xxxxxxxxxx>
Sent: Sunday, April 03, 2011 10:05 PM
Subject: [Jsonar] new installation of sonar 8.5 crashes when help is used
Sonar version 8.5.0.141
Jaws 11.0.1476
It seems to install ok, but I get nasty crashes and jaws lockup when I
use the help system. Sequence goes something like this:
1. open sonar
2. goto any help page
3. switch to other help pane with f6
4. click a link on the current help page
5. close the help window
6. now execute a file command (like new or open a saved project)
Sonar and Jaws lock up as soon as you try and open the file menu. THe
sonar
process must be killed before Jaws will speak again.
I just removed and reinstalled the entire thing.
I did try and install a couple updates from the cakewalk website, but did
not
install them this time around. When I reinstalled, I did a "remove
shared
components" when I uninstalled. When I reinstalled, I did a full install.
Prior to my reinstall, the sonar process could not be killed with
taskManager when it locked up; needed to force a system shutdown with
front
panel button on the machine. After reinstall, I can now kill Sonar with
task manager. The difference seems to be that this install has no
Cakewalk
patches applied. I'm trying to figure out if this is a known bug in
sonar,
some strange interaction between sonar and jaws, or some weirdness with
my
system.
Has anyone seen this before?
Anyone got any more things to try?
Thanx much as always!
-- Rich
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