I don't know how I got your email Pam, but, the answer to your question. Most likely your sister needs to recheck her passwords. Making sure they are correct. Other than that, I don't know. ----- Original Message ----- From: pjbundy<mailto:pjbundy@xxxxxxxxxxxxxx> To: computertalkshop@xxxxxxxxxxxxx<mailto:computertalkshop@xxxxxxxxxxxxx> Sent: Thursday, June 08, 2006 12:14 PM Subject: [CTS] upgrading Instant Messenger My sister is currently running 5.1 version of Instant Messenger. This version does not allow the two of us to have a video conversation. It says her version is too old. BUT, when she tries to install the newer version, It won't accept her passwords etc. to get the updated version working should she completely delete the old one first then install the latest? She is using window xp. I hope this makes sense to someone? My brain is out to lunch. Pam