[braille-sense] Re: FW: New Firmware Release for Braille Sense 32 Plus?
- From: "Mike Cassidy" <mike.cassidy@xxxxxxxxxxxx>
- To: <braille-sense@xxxxxxxxxxxxx>
- Date: Sat, 2 Jul 2011 18:06:19 +0100
Hi Karl,
I hope they'll address the problem of not picking up multiple attachments in
emails.
Cheers,
Mike
From: braille-sense-bounce@xxxxxxxxxxxxx
[mailto:braille-sense-bounce@xxxxxxxxxxxxx] On Behalf Of karl farrell
Sent: 01 July 2011 13:22
To: Braille-Sense List
Subject: [braille-sense] FW: New Firmware Release for Braille Sense 32 Plus?
Hello
I was curious about a recent announcement about new firmware for Braille
Sense and this is the result of my enquiry.
-----Original Message-----
From: Norman Lilly [mailto:Norman.Lilly@xxxxxxxxxxxxxxxx]
Sent: 28 June 2011 17:50
To: karl farrell
Subject: RE: New Firmware Release for Braille Sense 32 Plus?
Hi Karl,
You are correct the USA version has been released but they have had a few
problems so they are sorting those out before finishing the UK version. We
hope to have it around SV (Mid July) but I would rather be a little more
patient and let them get it as correct as possible.
The 'COM' dash issue has been a long standing one in the UK code and Word,
we have had the same issue with our Tiger translation issue, its actually
more a Word problem which is what the text editor in BS is based on. They
have sorted it with Tiger Translator but we are yet to see with BS. The very
good thing is that any improvements that are made are free to everyone, not
like some other companies where you have to pay to correct the problems! No
names mentioned.
We will send out an e-mail when the release is made.
Best regards
Norman
Check out the new additions to our website in the Low Vision and Talking
products section and the new Braille Pen in the Braille Section.
Forcetenco
6 Beckley Parade, Leatherhead Road,
Great Bookham, Surrey, KT23 4RQ.
T; 01372 450887 F; 01372 450771
www.forcetenco.co.uk <http://www.forcetenco.co.uk/> sales@xxxxxxxxxxxxxxxx
Company Reg no. 3640834 Vat No. GB709349712
Registered office at the above address.
Members of: BHTA (British health trades Association) and BATA (British
Assistive Technology Association)
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From: karl farrell [mailto:karl.farrell@xxxxxxxxxxxxxx]
Sent: 28 June 2011 15:45
To: Norman Lilly
Subject: New Firmware Release for Braille Sense 32 Plus?
Hello Norman
I'm sure I read somewhere recently that there is a new firmware release for
Braille Senses. It looked interesting because, among other things, it
include the ability to read Adobe documents. I assume that the new release
is for the American market.
Can you please tell me if and when the equivalent UK braille release will be
out? I do have to say that the current release has some rough edges with
regard to braille translation. Most commonly, a text file will have a dash
as space hyphen space. When read in Grade II braille, this becomes to lower
c-signs written close up to the previous and next word. The next time I
read the same text, I find the second lower c-sign has been translated as
"com" preceded by a small letter-sign. I know the way the translation
program is thinking but it's not practical.
I would support Unified English Braille in the hope that it could more
consistently be translated but I am not aware that other braille note-takers
display the same current shortcomings.
So I look forward to some good news on the firmware release front.
All the best.
Karl Farrell
-----Original Message-----
From: Norman Lilly [mailto:Norman.Lilly@xxxxxxxxxxxxxxxx]
Sent: 08 November 2010 15:21
To: karl farrell
Subject: RE: [HIMS] Firmware of v5.51 Beta.
Hi Karl, I am glad that you have found the solution to the MP3 problem, its
sounds like your solution would be correct because if you do not stop the
recording first before exiting the program the file is not closing off
correctly.
Regarding the final release there were a few modifications made, so it would
be best to load the final version 5.51 and thanks again for your help.
Norman
Dolphin approved Trainer Logo
ForceTenCo
6 Beckley Parade, Leatherhead Rd.
Great Bookham, Surrey, KT23 4RQ.
T:01372 450887 F:01372 450771
www.forcetenco.co.uk <mailto:sales@xxxxxxxxxxxxxxxx>
sales@xxxxxxxxxxxxxxxx
Company registration No. 3640834
Vat No. GB709349712
Registered office at the above address.
Members of the BHTA (British Health Trades Association) Reg No. 000731
_____
From: karl farrell [mailto:karl.farrell@xxxxxxxxxxxxxx]
Sent: 07 November 2010 20:30
To: Norman Lilly
Subject: RE: [HIMS] Firmware of v5.51 Beta.
Dear Norman
I think the problem I have been having is, as you pointed out, in the
closing of the file. I have in the past just resorted to the command space
Z to end a recording. Anyway, I went back to the manual and saw that
closing a recording will require two stages, whether I use the dialog box or
the media player buttons on the front panel. I did a test today of three
short files recorded and closed correctly and then I transferred them to a
stick which I then inserted into my PC. Windows Media Player played all
three files without any hitch so I think I have sorted myself out.
I note that you have since announced the official release of software 3.5.1.
Is it any different to the beta that I have? I suppose it is sensible to
load the official version.
Yours
Karl
-----Original Message-----
From: Norman Lilly [mailto:Norman.Lilly@xxxxxxxxxxxxxxxx]
Sent: 26 October 2010 13:22
To: karl farrell
Subject: RE: [HIMS] Firmware of v5.51 Beta.
Hi Karl,
It may be that the file has not finished the saving process, its difficult
to know, however if you finish you recording and then save the file with a
file name, close media player and then go to the file manager and open the
file from there if it opens in the Braille Sense then it should open in
Windows Media Player as it is a standard MP3 file. I am happy to have a look
at the files if you wish but I will get the same result if they have not
been saved correctly.
On the second issue, I assume by your terminology of Grade 3 you mean
computer Braille, there is of course a great deal of difference between
normal Braille and computer Braille so this would make a difference to your
Braille being displayed. If you are talking about Grade two then the
contraction for COM and a Hyphen do give the same results in Braille, as far
as I understand anyway, not being a Braille user I am no expert.
Hope this helps.
Norman
Dolphin approved Trainer Logo
ForceTenCo
6 Beckley Parade, Leatherhead Rd.
Great Bookham, Surrey, KT23 4RQ.
T:01372 450887 F:01372 450771
www.forcetenco.co.uk <mailto:sales@xxxxxxxxxxxxxxxx>
sales@xxxxxxxxxxxxxxxx
Company registration No. 3640834
Vat No. GB709349712
Registered office at the above address.
Members of the BHTA (British Health Trades Association) Reg No. 000731
_____
From: karl farrell [mailto:karl.farrell@xxxxxxxxxxxxxx]
Sent: 24 October 2010 18:16
To: Norman Lilly
Subject: RE: [HIMS] Firmware of v5.51 Beta.
Hello Norman
I am particularly interested in the use of sound files which I record on my
Braille Sense and send to recipients as an attachment to an e-mail. I
installed the BS 5.51 beta on my BS and sent a test MP3 file to a friend a
week ago. It was a short file and my friend confirmed that it played
without trouble for him.
Today I made two recordings of speech recorded in MP3 and copied the first
file to a memory stick. This is a 12-minute file and, when I plugged the
memory stick into my computer, WMA could not play the first file. WMA help
provided the following information:-
Windows Media Player Error Message Help
You've encountered error message C00D1199 while using Windows Media Player.
The following information might help you troubleshoot the issue.
Cannot play the file
Windows Media Player cannot play the file. You might encounter this error
message for one of the following reasons:
list of 5 items
.
The file type is not supported by the Player. For a list of file types
(formats) that are supported by Windows Media Player, see the table on
supported
file types in this topic.
.
The file type is supported by the Player, but the file was compressed by
using a codec that is not supported by the Player.
.
Your sound card or sound controller is not configured properly. Try changing
the audio output device associated with the Player.
To change the audio output device
.
The file type is supported, but you are trying to play it in a way that is
not supported by the Player. For example, you might have tried to drag a DVD
file with a .vob extension from a DVD to the
Windows Media Player
icon. Or you might have tried to open a .vob file by clicking Open on the
File menu.
.
You are trying to play one part of a multipart file. Use a newsreader or
other program to combine the files, and then try again.
list end
Norman, I tried my second, shorter file, and it played OK. I decided that
size of file might be relevant and made my new recording of the article of
three files each around six minutes long. However, while the first file
played and was accepted by my PC, the second and third files were not. They
both generated the same error as above. I cannot identify a difference
between the first new file that plays and the second and third which don't,
save that they are not the same length.
I will now mention a different problem concerning braille translation on a
text file. You may be aware that in braille text a dash is represented by
two lower C-signs (dots 3-6) with no space before and after. If the text is
generated not on a braille keyboard, its original form would have been a
hyphen with a space on either side. If I open a text file that I have
imported to my Braille Sense, displaying the file in Grade 3 will cause the
dash to be shown as two lower C's together, again with no spaces before and
after. If for any reason I then save the file, the next time I open that
file with the BS, I will find that the translator will reguard the second
lower C as the prefix "com". It seems that the translator is too active.
I hope these limited observations are of help. The MP3 issue is
disappointing to me. I can send you some files if you wish.
Karl Farrell
-----Original Message-----
From: Norman Lilly [mailto:Norman.Lilly@xxxxxxxxxxxxxxxx]
Sent: 23 October 2010 11:16
To: Tony Shrubb
Subject: FW: [HIMS] Firmware of v5.51 Beta.
Importance: High
Hi Beta Testers,
We are at the end of the beta test now and we haven't had a great deal of
feedback from any of you recently so we are assuming apart from the initial
problems and the one remaining with the BSQT version we are almost ready to
release the final version.
There were some questions which as far as we can see are not issues and
rather than go back to each of you I have listed the answers below, I will
be in touch with a full announcement as soon as we have the final release
available, in the meantime thank you all for your input it is most valuable.
Q1 if you choose UK English Braille, when you enter an SSid in The Wireless
lan options, there is no way of producing the number 5 or 0.
Instead, the machine reads it as Question mark and plus. So if your ssid was
a post code, you can't enter it irrespective of how you set the Braille
options, i.e. grade 2, grade 1 or un-contracted Braille. If you choose Us
Braille options, there appears to be no problem.
Tested no fault found: It is computer edit box for SSID and you can use
either US or UK computer Braille. If we set to UK Braille, we can put number
5 with dots 156 and number 0 with dots 123456 by its rule.
If you set to US computer Braille, you need to put number 5 with dots 26 and
number 0 with dots 236. we suspect that the tester put number 5 with dots 26
in UK computer Braille mode and it is Question mark by UK computer Braille.
The tester heard plus for number 0 but the plus is dots 235 in UK computer
Braille and it is number 6 in US computer Braille.
Q2 There seems to be no way of choosing the font style for printing when
choosing to print a file. I understand from an American friend of mine that
this is possible in the Us version of Braille sense. Don't know whether this
is true or not. I haven't had time to explore anything else yet, but I hope
the foregoing is helpful.
Understood, and this is being looked at, you can change some settings: If
you go to "Layout" menu in the word processor, there are "Print Document
Layout" and "Braille Paragraph Layout".
In the "Print Document Layout", you can set "top/bottom/left/right margin",
"page number mode", "header", "footer", "line distance".
In the Braille Paragraph Layout", you can set "left/right margin", "indent
first line/other lines", "alignment: Left/center/right", "set style:
text/title/sub title/abstract 1/abstract 2".
If you see the user manual, you can find it at 5.5.2 Print Document Layout,
5.5.4 Print Paragraph Layout.
Q3 BSQT
file manager and the word processor problem.
This is fixed for the final version.
Q4 BS+
There is no British Braille in the updated Braille Sense. By "British
Braille" I mean Braille with UK rules.
Using your updated version, go into a new document, set your writing to
ASCII and then type the word "edit." The first Braille cell will show you
two dots for the letter E. Change the reading mode to grade two Braille and
look again. The first cell shows the letter E again, two dots. If British
rules were used, grade two should show the ED sign, a four-dot pattern.
We also found no problem: If you are editing text and you type "edit" in
ASCII, the Braille shows dots 15(e), dots 145(d), dots 24(i) and dots
2345(t) and changing to grade 2(contracted Braille), the Braille shows dots
1246(ed), dots 24(i) and dots 2345(t), we are talking about a text file
here!
But if you are writing the Braille files such as Sense document or Braille
document, it only accept the contract Braille, so if you type edit using
dots 15(e), dots 145(d), dots 24(i) and dots 2345(t) and it can be changed
to dots 1246(ed), dots 24(i) and dots 2345(t) because the Braille file
should be shown as you typed and the Braille file only accept contract
Braille. In this case, you should type "edit" using dots 1246(ed), dots
24(i) and dots 2345(t).
Too further clarify this; if your file is a saved .txt file the change is
possible and the BS+ works in the way the user requests, however if you have
saved a Braille document it is not possible to change the view from G1 to G2
as the file has already been saved in a particular Braille format, this is
why it is recommended that if you are transferring files to and from a PC
that you set your preferred file format to save as .txt files..
Any questions please let me know.
Thanks again
Norman
Dolphin approved Trainer Logo
ForceTenCo
6 Beckley Parade, Leatherhead Rd.
Great Bookham, Surrey, KT23 4RQ.
T:01372 450887 F:01372 450771
www.forcetenco.co.uk <mailto:sales@xxxxxxxxxxxxxxxx>
sales@xxxxxxxxxxxxxxxx
Company registration No. 3640834
Vat No. GB709349712
Registered office at the above address.
Members of the BHTA (British Health Trades Association) Reg No. 000731
1 if you choose UK English Braille, when you enter an SSid in The Wireless
lan options, there is no way of producing the number 5 or 0.
Instead, the machine reads it as Question mark and plus. So if your ssid was
a post code, you can't enter it irrespective of how you set the Braille
options, i.e. grade 2, grade 1 or un-contracted Braille. If you choose Us
Braille options, there appears to be no problem.
HHC: It is computer edit box for SSID and you can use either US or UK
computer Braille. If we set to UK Braille, we can put number 5 with dots 156
and number 0 with dots 123456 by its rule.
If you set to US computer Braille, you need to put number 5 with dots 26 and
number 0 with dots 236.
I suspect that the test put number 5 with dots 26 in UK computer Braille
mode and it is Question mark by UK computer Braille.
The test heard plus for number 0 but the plus is dots 235 in UK computer
Braille and it is number 6 in US computer Braille.
So strange and please check this issue with the test again.
2 There seems to be no way of choosing the font style for printing when
choosing to print a file. I understand from an American friend of mine that
this is possible in the Us version of Braille sense. Don't know whether this
is true or not.
I haven't had time to explore anything else yet, but I hope the foregoing is
helpful.
HHC: If you go to "Layout" menu in the word processor, there are "Print
Document Layout" and "Braille Paragraph Layout".
In the "Print Document Layout", you can set "top/bottom/left/right margin",
"page number mode", "header", "footer", "line distance".
In the Braille Paragraph Layout", you can set "left/right margin", "indent
first line/other lines", "alignment: Left/center/right", "set style:
text/title/sub title/abstract 1/abstract 2".
If you see the user manual, you can find it at 5.5.2 Print Document Layout,
5.5.4 Print Paragraph Layout.
Thuy; BSQT
1 I followed your instructions and managed to get the update file for the
Braille sense qwerty to install OK. However, unfortunately, when I went to
use the file manager and the word processor, none of the text files would
open, and I wasn't able to save anything. The help files don't open either,
so I think there might be something drastically wrong with the installation
files.
The actual installation process seemed to go through without any hitches,
with it telling me that the update was successful, but something tells me
that this is not the case. Should I try and rerun the update? Or could the
file that is for the qwerty corrupted somehow?
HHC: It was fixed.
Jim; BS+
1 There is no British Braille in the updated Braille Sense. By "British
Braille" I mean Braille with UK rules.
Using your updated version, go into a new document, set your writing to
ASCII and then type the word "edit." The first Braille cell will show you
two dots for the letter E. Change the reading mode to grade two Braille and
look again. The first cell shows the letter E again, two dots. If British
rules were used, grade two should show the ED sign, a four-dot pattern.
HHC: We also found no problem. If you are editing text and you type "edit"
in ASCII, the Braille shows dots 15(e), dots 145(d), dots 24(i) and dots
2345(t) and changing to grade 2(contracted Braille), the Braille shows dots
1246(ed), dots 24(i) and dots 2345(t).
But if you are writing the Braille files such as Sense document or Braille
document, it only accept the contract Braille, so if you type edit using
dots 15(e), dots 145(d), dots 24(i) and dots 2345(t) and it can be changed
to dots 1246(ed), dots 24(i) and dots 2345(t) because the Braille file
should be shown as you typed and the Braille file only accept contract
Braille.
In this case, you should type "edit" using dots 1246(ed), dots 24(i) and
dots 2345(t).
Hope this will help your understanding and we will try to send new firmware
for all Sense Notetaker today.
Best Regards,
Han.
----------------------------------------------------------------------------
-----
Hyun-Cheol Han. Technical Director, R&D Center, HIMS.
Tel: +82-42-864-4460(Ext. 101), Fax: +82-42-864-4462.
Mobile: +82-10-5452-4880. www.himsintl.com
From: Norman Lilly [mailto:Norman.Lilly@xxxxxxxxxxxxxxxx]
Sent: Friday, October 01, 2010 9:53 PM
To: hanhc@xxxxxxxxxxxxxxx
Subject: RE: [HIMS] Firmware of v5.51 Beta.
Hello Han,
First response from the Beta testers:
Roger; voice sense A couple of things.
1 if you choose UK English Braille, when you enter an SSid in The Wireless
lan options, there is no way of producing the number 5 or 0.
Instead, the machine reads it as Question mark and plus. So if your ssid was
a post code, you can't enter it irrespective of how you set the Braille
options, i.e. grade 2, grade 1 or un-contracted Braille. If you choose Us
Braille options, there appears to be no problem.
2 There seems to be no way of choosing the font style for printing when
choosing to print a file. I understand from an American friend of mine that
this is possible in the Us version of Braille sense. Don't know whether this
is true or not.
I haven't had time to explore anything else yet, but I hope the foregoing is
helpful.
Thuy; BSQT
1 I followed your instructions and managed to get the update file for the
Braille sense qwerty to install OK. However, unfortunately, when I went to
use the file manager and the word processor, none of the text files would
open, and I wasn't able to save anything. The help files don't open either,
so I think there might be something drastically wrong with the installation
files.
The actual installation process seemed to go through without any hitches,
with it telling me that the update was successful, but something tells me
that this is not the case. Should I try and rerun the update? Or could the
file that is for the qwerty corrupted somehow?
Jim; BS+
1 There is no British Braille in the updated Braille Sense. By "British
Braille" I mean Braille with UK rules.
Using your updated version, go into a new document, set your writing to
ASCII and then type the word "edit." The first Braille cell will show you
two dots for the letter E. Change the reading mode to grade two Braille and
look again. The first cell shows the letter E again, two dots. If British
rules were used, grade two should show the ED sign, a four-dot pattern.
Unless I have updated things incorrectly, which I don't think I have, I am
very, very, very disappointed that this major fault was not corrected.
Hope this is helpful so far.
Best regards
Norman
Dolphin approved Trainer Logo
ForceTenCo
6 Beckley Parade, Leatherhead Rd.
Great Bookham, Surrey, KT23 4RQ.
T:01372 450887 F:01372 450771
www.forcetenco.co.uk <mailto:sales@xxxxxxxxxxxxxxxx>
sales@xxxxxxxxxxxxxxxx
Company registration No. 3640834
Vat No. GB709349712
Registered office at the above address.
Members of the BHTA (British Health Trades Association) Reg No. 000731
_____
From: H. C. HAN. [mailto:hanhc@xxxxxxxxxxxxxxx]
Sent: 27 September 2010 08:46
To: Norman Lilly
Cc: 'Y. B. Shim'; 'K. H. Jang'; 'C. H. CHO'; 'H. S. Lim.'
Subject: RE: [HIMS] Firmware of v5.51 Beta.
Dear Norman,
Thank you very much for your effort.
It will very help for us to make firmware more firmly before sending out to
customers.
Hope to hear your feedback when you will gather from testers.
Best Regards,
Han.
----------------------------------------------------------------------------
-----
Hyun-Cheol Han. Technical Director, R&D Center, HIMS.
Tel: +82-42-864-4460(Ext. 101), Fax: +82-42-864-4462.
Mobile: +82-10-5452-4880. www.himsintl.com
From: Norman Lilly [mailto:Norman.Lilly@xxxxxxxxxxxxxxxx]
Sent: Sunday, September 26, 2010 2:18 AM
To: hanhc@xxxxxxxxxxxxxxx
Cc: Y. B. Shim; K. H. Jang; C. H. CHO; H. S. Lim.
Subject: RE: [HIMS] Firmware of v5.51 Beta.
Thank you Han, we have sent out this link with instructions to 7 testers 5
using BS+ one using Voice Sense and one with BS+QT.
I hope to have some feedback within the next week but I have asked for them
to complete any test they can do in the next 2 weeks.
Best Regards
Norman
Dolphin approved Trainer Logo
ForceTenCo
6 Beckley Parade, Leatherhead Rd.
Great Bookham, Surrey, KT23 4RQ.
T:01372 450887 F:01372 450771
www.forcetenco.co.uk <mailto:sales@xxxxxxxxxxxxxxxx>
sales@xxxxxxxxxxxxxxxx
Company registration No. 3640834
Vat No. GB709349712
Registered office at the above address.
Members of the BHTA (British Health Trades Association) Reg No. 000731
_____
From: H. C. HAN. [mailto:hanhc@xxxxxxxxxxxxxxx]
Sent: 17 September 2010 09:46
To: Norman Lilly
Cc: 'Y. B. Shim'; K. H. Jang; C. H. CHO; H. S. Lim.
Subject: [HIMS] Firmware of v5.51 Beta.
Dear Norman,
I would like to send new firmware for all Sense Notetakers.
We have worked very hard to meet time when you return from your holidays but
I think that we still have to work more on the final firmware.
These firmware are for the Beta testing so you need to check those firmware
with your testers before announcing to customers.
I also attached user manuals and changes list in this e-mail.
http://www.himsintl.com/Upgrade/Voice_Sense_Uk_V551_20100917.zip - For the
Voice Sense.
http://www.himsintl.com/Upgrade/Braille_Sense_UK_V551_100917.zip - For the
Braille Sense Classic.
http://www.himsintl.com/Upgrade/Braille_Sense_Plus_B32_Uk_V551_20100917.zip
- For the Braille Sense Plus B32.
http://www.himsintl.com/Upgrade/Braille_Sense_Qwerty_B32_Uk_V551_20100917.zi
p - For the Braille Sense Qwerty.
We hope to make the final soonest possible.
For your information, we will have a big national holidays until 23th and
will work on 24th and 25th(Saturday).
Sometimes, I will access my mail box so if you have anything, please e-mail
me.
Many thanks,
Han.
----------------------------------------------------------------------------
-----
Hyun-Cheol Han. Technical Director, R&D Center, HIMS.
Tel: +82-42-864-4460(Ext. 101), Fax: +82-42-864-4462.
Mobile: +82-10-5452-4880. www.himsintl.com
From: H. C. HAN. [mailto:hanhc@xxxxxxxxxxxxxxx]
Sent: Monday, September 06, 2010 3:13 PM
To: 'Norman Lilly'
Cc: 'Y. B. Shim'; K. H. Jang; C. H. CHO; H. S. Lim.
Subject: RE: Compatibility of MP3 Files
Dear Norman,
I can understand your message and I have to make some excuses.
I know that my excuse can't cover our delay but I want you to just
understand our situation.
Whenever we make new version, we should consider it very seriously.
You may understand that we don't want any critical problem to customers
after releasing new version.
We have made a list of requests from you and many of them are different from
one in US version.
Of course, most of features in US version can be adjusted to the UK version
because they are common issues and bugs.
And more, we have to internally check all functions to avoid any possible
critical problem.
I want to ask something in our list to you for more exact adjustment.
If you don't mind, I will send a XLS file with my comments to you.
Anyway, really sorry for our delay of new version.
We will send the beta firmware at the time when you will return to work, and
we will make our effort to keep your reputation.
Many thanks for your effort.
Han.
----------------------------------------------------------------------------
-----
Hyun-Cheol Han. Technical Director, R&D Center, HIMS.
Tel: +82-42-864-4460(Ext. 101), Fax: +82-42-864-4462.
Mobile: +82-10-5452-4880. www.himsintl.com
From: Norman Lilly [mailto:Norman.Lilly@xxxxxxxxxxxxxxxx]
Sent: Friday, September 03, 2010 11:35 PM
To: hanhc@xxxxxxxxxxxxxxx
Cc: Y. T. Yoon; Y. B. Shim
Subject: FW: Compatibility of MP3 Files
Hello Han and Mr Yoon,
I thought that I should forward this e-mail from one of our customers, to
show you the level of feeling about the delay on updating the BS+. Just for
information about the feel of the market. It takes a long time to build a
reputation for a good product and it can be destroyed in a much shorter
time!
Regards
Norman
From: karl farrell [mailto:karl.farrell@xxxxxxxxxxxxxx]
Sent: 03 September 2010 14:15
To: Norman Lilly
Subject: RE: Compatibility of MP3 Files
Hello Norman
Well, I didn't know it was so important to be American! American Braille
Sense users have had their upgrade for a couple of months now and there's no
sign of ours arriving. Do we have to wait another three months and do your
customers deserve to be left waiting?
I checked your Force Ten website this evening and it's still offering
version 5.2. This delay and uncertainty makes a good product less
attractive. Is there a chance of anything before Christmas because I fear
that the Koreans might start celebrating that too?
Karl Farrell
-----Original Message-----
From: Norman Lilly [mailto:Norman.Lilly@xxxxxxxxxxxxxxxx]
Sent: 21 July 2010 15:10
To: karl farrell
Subject: RE: Compatibility of MP3 Files
Hi Karl, Of course I was writing back to you individually but I have no
problem with you passing the information on to others. As soon as the update
is available we will send out an e-mail to everyone that we have on our list
with a BS to inform them of its availability and how they can update.
Regards
Norman
Dolphin approved Trainer Logo
ForceTenCo
6 Beckley Parade, Leatherhead Rd.
Great Bookham, Surrey, KT23 4RQ.
T:01372 450887 F:01372 450771
www.forcetenco.co.uk <mailto:sales@xxxxxxxxxxxxxxxx>
sales@xxxxxxxxxxxxxxxx
Company registration No. 3640834
Vat No. GB709349712
Registered office at the above address.
Members of the BHTA (British Health Trades Association) Reg No. 000731
_____
From: karl farrell [mailto:karl.farrell@xxxxxxxxxxxxxx]
Sent: 21 July 2010 15:01
To: Norman Lilly
Subject: RE: Compatibility of MP3 Files
Hello Norman
Thank you for your good news and I am pleased that I have brought to light a
problem that is being fixed so soon.
Broadly speaking, I feel your message is positive news and would like to
share with colleagues and others. I therefore propose to copy your message
to the AVIOS and BCAB lists where existing and potential Sense products
users might read it. I like to pass on useful information so please let me
know if you were writing to me here on a strictly personal basis.
Karl Farrell
-----Original Message-----
From: Norman Lilly [mailto:Norman.Lilly@xxxxxxxxxxxxxxxx]
Sent: 21 July 2010 10:24
To: karl farrell
Subject: RE: Compatibility of MP3 Files
Hello Karl,
We have finally established what the problem is with your media files and it
in the windows system. We have found that whilst your file will not play on
a system with XP and Media player 11 it will play on a system with Vista and
Media player 11.
So Hims are working on a fix for this and they will put this into the update
that is due in the next few weeks. We will let you know by e-mail as soon as
this is available and with the update you should have no further problems.
Sorry for the short delay before you get the fix, but we are so close to the
complete 5.5 update that we feel it should go in that update for everyone.
Best regards
Norman
Dolphin approved Trainer Logo
ForceTenCo
6 Beckley Parade, Leatherhead Rd.
Great Bookham, Surrey, KT23 4RQ.
T:01372 450887 F:01372 450771
www.forcetenco.co.uk <mailto:sales@xxxxxxxxxxxxxxxx>
sales@xxxxxxxxxxxxxxxx
Company registration No. 3640834
Vat No. GB709349712
Registered office at the above address.
Members of the BHTA (British Health Trades Association) Reg No. 000731
_____
From: karl farrell [mailto:karl.farrell@xxxxxxxxxxxxxx]
Sent: 09 July 2010 16:16
To: Norman Lilly
Subject: RE: Compatibility of MP3 Files
Hello Norman
Thank you for replying to my message. I attach the file which I cannot play
on my PC. I need to send it to someone so that it can be included in a
sound magazine.
As I said, Some files that I have created on my Braille Sense do work but
others don't. My version of Windows Media Player is 11.0.x.
Karl Farrell
-----Original Message-----
From: Norman Lilly [mailto:Norman.Lilly@xxxxxxxxxxxxxxxx]
Sent: 09 July 2010 07:36
To: karl farrell
Subject: RE: Compatibility of MP3 Files
Hi Karl, send me the file I will try it on my PC it should not be a problem
and I have done this myself and it worked OK?
So not sure what the problem is.
regards
Norman
Dolphin approved Trainer Logo
ForceTenCo
6 Beckley Parade, Leatherhead Rd.
Great Bookham, Surrey, KT23 4RQ.
T:01372 450887 F:01372 450771
www.forcetenco.co.uk <mailto:sales@xxxxxxxxxxxxxxxx>
sales@xxxxxxxxxxxxxxxx
Company registration No. 3640834
Vat No. GB709349712
Registered office at the above address.
Members of the BHTA (British Health Trades Association) Reg No. 000731
_____
From: karl farrell [mailto:karl.farrell@xxxxxxxxxxxxxx]
Sent: 08 July 2010 18:31
To: Norman Lilly
Subject: FW: Compatibility of MP3 Files
Hello Norman
I sent the below query to the GW Micro list and am awaiting a response. I
phoned your Force Ten office on Wednesday and left a message on the same
issue. I am awaiting a response there too.
If you have any comments about compatibility of MP3 files created on the
Braille Sense media player, I would be pleased to hear them.
Karl Farrell
-----Original Message-----
From: karl farrell [mailto:karl.farrell@xxxxxxxxxxxxxx]
Sent: 07 July 2010 12:17
To: 'gw-notetaker@xxxxxxxxxxx'
Subject: Compatibility of MP3 Files
Hello everyone
I made a recording on my Braille Sense in MP3 yesterday and wanted to send
the MP3 file as an attachment to an e-mail from my PC. I copied the file to
my memory stick and then plugged the stick into my PC. To test the file, I
then tried to play it using Windows Media Player which is the default sound
program on my computer. Windows Media Player could not play it because it
did not recognise it as a genuine MP3 file.
I did get WMA to accept such files made on my Braille Sense in the past but
I can't remember what I did. I'm using the old 5.2 software - not yet
upgraded. Has anyone got experience of this and has anyone got a solution
or a workaround?
Karl
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Version: 10.0.1388 / Virus Database: 1516/3730 - Release Date: 06/27/11
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