[bpmhaifa] Re: Organizational KPIs

  • From: Dafna Levy - NooL <dafnal@xxxxxxxxxx>
  • To: bpmhaifa@xxxxxxxxxxxxx
  • Date: Wed, 06 Mar 2013 19:23:38 +0200

Hi Gilli,


I recommend this website, as a good source of practical info and benchmarks:



Are you planning to use operational metrics or business metrics (or both)? 




Dafna Levy

NooL - Integrating  People & Solutions


Weblog:    <http://bpmintro.wordpress.com/> BPM Intro 

Mail:           <mailto:dafnal@xxxxxxxxxx> dafnal@xxxxxxxxxx

Phone :    +972 (0) 2  991 66 85

Mobile :   +972 (0) 54 688 17 39

Fax:          +972 (0) 50 896 09 36




From: bpmhaifa-bounce@xxxxxxxxxxxxx [mailto:bpmhaifa-bounce@xxxxxxxxxxxxx]
On Behalf Of Gilli Shama
Sent: Wednesday, March 06, 2013 9:48 AM
To: bpmhaifa@xxxxxxxxxxxxx
Subject: [bpmhaifa] Organizational KPIs




We are revising the KPIs of internal performance management at Amdocs.

Can you please share what are your organization KPIs? and how the KPIs are
structured and reported?


Best Regards,  

Dr. Gilli Shama
Performance Management and Modeling Director 

Amdocs Delivery 
+972.9.77.86214 (office)


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