Hi Rose, From what I can determine, it looks like you are sending the wrong message. It appears you send your ticket that says command results. You should send the one that says subscription confirmation. I drew this conclusion from the two messages you forwarded to bookshare-discuss. It appears you would need to do the whole thing over unless you still have a subscription confirmation message. In order to try and help you I subscribed myself to see what I got. Now hopefully I can unsubscribe. <lol> Sue S.