Mike: Typically, if the problem is with the flash card, the error will say, "Book Port Not Connected." So, if the error message is "USB Not Recognized," it could be the unit. Are you getting power to the unit? You might check to be sure you have fresh batteries in the unit. Also, try a Reset with 2 plus b. have you tried it on another PC? Pamela Rader, TECHNICAL SUPPORT American Printing House For The Blind 1839 Frankfort Ave. Louisville, KY 40206 PHONE: 1-800-223-1839, Ext. 307 >>> mtatro@xxxxxxxxxxxxx 07/31/06 09:38PM >>> Hi all I've had my bp for about a year with very few problems , but all of a sudden when I plug in the usb cable I get a USB device not recognized . nothing has changed on my system I reformatted the card but it still won't work . Is it possible the card went bad , it's the only one I have so I can't check it with another till I get one witch will be soon . Thanks for the help . amazing how much I miss the bp , really a wonderful reader Mike