Have you checked the battery connectors? What error do you get in windows? Is it a device not recognized error or something else? If it is a device not recognized error, you may have to return the unit but I will leave that call up to Larry, Rob, pam et al. ----- Original Message ----- From: peter cliff To: bookport@xxxxxxxxxxxxx Sent: Friday, August 19, 2005 6:07 PM Subject: [bookport] the bookport is not responding Hi Everyone Hi Everyone My bookport is not responding to any commands. I am not sure whether it ceased functioning because of any possibility of the battery going flat or a firmware update. I have inserted new batteries in to the unit, taken one battery out and put it back after thirty seconds. I have tried to reset the unit a number of times without success. Added to this windows won't recognise the bookport. I am using windows xp which shouldn't be a problem. Any suggestion would be appreciated. Regards Peter