Hi Karen: Yes, you are here. First, if you are running the latest software, look in the Options menu, under the Advanced Tab and see if the Temporary Files box is still showing the correct thing. If need be, you can type in the appropriate thing in that edit box. By default, it's usually the default user, under the Local settings. If that doesn't help, please let me know what it is pointing to there, as this may shed some light on the problem. Pamela Pamela Rader, TECHNICAL SUPPORT American Printing House For The Blind 1839 Frankfort Ave. Louisville, KY 40206 PHONE: 1-800-223-1839, Ext. 307 >>> headrick2001@xxxxxxxxxx 04/27/08 08:25AM >>> Hi there. First, I hope I'm even subscribed. I think I am, but the list has been stone dead quiet, so it's hard to know. So...is this thing on? Now, here's my weird question. I tried to copy a daisy book to my bookport. I get the happy dialog that says how much of the book would you like to copy? I've tried copying the whole thing, I've only tried copying three very small parts. The result is the same. I get the following less than informative error: ffmp3 dialog. Unable to open c:\docume~1\user\locals~1\temp\BPDTB Conv.mp3. ok button. Well thanks for comin' out. I've gone to that temp folder, that file does not exist. I've reinstalled the software. It doesn't help. What can I do? What got pooched and how do I fix it? Thanks for any help. I do love this machine, when it works. It's sad there will be no further development on it. Carin