[bookport] Re: problems with bookport and rfbd book
- From: "PAMELA RADER" <PRADER@xxxxxxx>
- To: <bookport@xxxxxxxxxxxxx>
- Date: Tue, 30 Nov 2004 14:26:47 -0500
Larry:
I've gotten several calls from time to time, and the customer says that =
RFB&D won't help them install the key, and I end up trying to figure it =
out. Luckily, we usually can.=20
>>> lskutchan@xxxxxxx 11/30/04 01:36PM >>>
Hi Nick and list.
RFBD indicates that they are aware this is a painful process, but it is =
=3D
required to insure publishers that the targeted user indeed has the rights =
=3D
to use the key.
RFBD says they are happy to help with this process and will even do it for =
=3D
the user if he/she does not feel like dealing with it.
>>> Nick.Baker@xxxxxxxxxxx Tuesday, November 30, 2004 11:46:18 AM >>>
FYI, we have had intermittent success installing the key from RFBD. Some
of our students have had no problem, and others cannot get it to
work--even with "expert" assistance from our office. The procedure,
which gets identity info from your computer's processor and from RFBD is
confusing and, as I say, unpredictable. It requires writing down and
re-entering multi-digit numbers, among other roadblocks. It is easier to
access a credit card account on line!
Nick Baker
Assistive Technology Coordinator
nick.baker@xxxxxxxxxxxx=3D20=20
406-243-2234 (Voice/TTY)
406-243-2663 (Voice only)
Disabilty Services for Students
The University of Montana
EL 154
32 Campus Drive
Missoula, MT 59812
-----Original Message-----
From: Lw [mailto:LW105@xxxxxxxxxxx]=3D3D20=3D20=20
Sent: Monday, November 29, 2004 6:16 PM
To: bookport@xxxxxxxxxxxxx=3D20=20
Subject: [bookport] Re: problems with bookport and rfbd book
Hi
Sigh. Ok, thanks. When I specifically told RFBD what I wanted and why,
this
is what I received. Oh well, I just sent a key back in exchange for this
one, so now I don't really need this one, right??
Thanks
Beth and JoEllen
----- Original Message -----=3D3D20
From: "PAMELA RADER" <PRADER@xxxxxxx>
To: <bookport@xxxxxxxxxxxxx>
Sent: Monday, November 29, 2004 9:43 AM
Subject: [bookport] Re: problems with bookport and rfbd book
> Beth:
>
> In order to send books from RFB&D to the BP, you will actually need to
=3D3D3D
> purchase a key for the Book Wizard. A key for the Victor won't help
you.
>
> Once you have a key for Book Wizard, you need to install that key on
your
=3D3D3D
> PC. After that has been properly installed, when you select a file t9o
=3D3D3D
> send to the BP, it will ask for your 4-digit PIN number. When you type
=3D3D3D
> that in, then you will get the Audio Range dialog boxes.=3D3D3D20
>
> Sincerely,
>
> Pamela
>
> >>> LW105@xxxxxxxxxxx 11/25/04 12:35AM >>>
> Hi,
> I finally received my upgrade/key for Victor so I can play RFBD books
on =3D3D3D
> my
> BP.
> I open Bookport transfer, insert the cd, and am presented with two
boxes.
> The first gives me two files to choose from--as far as where to start
the
> transfer from. The second box lists three files and this is where I
select
> how far the transfer should transfer to.
> I have tried all combinations, and when I listen with my BP it tells
me it
> cannot play these audio books. I heard I was supposed to enter my pin
> somewhere before transfering from my pc to the BP, but I do not have
an
> option to enter the pin.
>
> Help please??
>
> Thanks,
>
> Beth and JoEllen
>
>
>
>
>
>
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