Hi! I've sent a message to nextup.com, but so far, they haven't responded with any suggestions. I think the whole saga was a bit confusing; someone from nextup.com did write me to try and clarify a few points. The only reason I'm posting this for folks at APH to read is that it appears to be a bug with whatever version of the att voices they use; the uninstall doesn't seem to be complete since the voice from the Book Wizard CD never disappears from my control panel no matter what I do. Missy