[bookport] Re: problem with new beta

  • From: "robert.fenton" <robert.fenton@xxxxxxx>
  • To: bookport@xxxxxxxxxxxxx
  • Date: Fri, 01 Jul 2005 10:39:26 -0600


Does your policy require me to send back just the unit or all the accessories as well?
----- Original Message ----- From: "PAMELA RADER" <PRADER@xxxxxxx>
To: <bookport@xxxxxxxxxxxxx>
Sent: Friday, July 01, 2005 10:28 AM
Subject: [bookport] Re: problem with new beta


Robert:

I'm glad that Rob and Larry have agreed now.

We do not do phone support for Beta Testers, so that's why your call
was not returned. If your unit is dead, you will need to send it back to
the attention of the Repair Department.

The address is:

American Printing House For The Blind
ATTN:  Repair Department
1839 Frankfort Avenue
Louisville, KY  40206

You do not need an RMA number, but rather be sure to address it to the
proper department.





Pamela Rader, TECHNICAL SUPPORT
American Printing House For The Blind
1839 Frankfort Ave.
Louisville, KY  40206

PHONE:  1-800-223-1839, Ext. 307


robert.fenton@xxxxxxx 07/01/05 12:10PM >>> 

Dear Rob/Larry:

I appear to be receiving inconsistent problems from the two of you.
Rob
says to return the unit whereas Larry suggests the problem may be
fixable if
I have a card reader. What should I do? Thank you.
----- Original Message ----- From: "ROB MEREDITH" <rmeredith@xxxxxxx>
To: <bookport@xxxxxxxxxxxxx>
Sent: Friday, July 01, 2005 9:10 AM
Subject: [bookport] Re: problem with new beta


Robert:

The unit needs to come back to APH for repair.

robert.fenton@xxxxxxx 07/01/05 11:08AM >>>

Yes, I did remove the batteries and tried re-inserting them. In
fact,
I have tried two sets of batteries to be sure.
----- Original Message ----- From: James Jolley
To: bookport@xxxxxxxxxxxxx
Sent: Friday, July 01, 2005 1:48 AM
Subject: [bookport] Re: problem with new beta


 Hi,

 I asume you removed the batteries and tried re-inserting them?

-James-
----- Original Message ----- From: robert.fenton
To: bookport@xxxxxxxxxxxxx
Sent: Friday, July 01, 2005 7:16 AM
Subject: [bookport] problem with new beta


   In my earlier message, I forgot to mention that I tried the
bookport reset command 2+b without success.  I received no response
from
the machine. As before, any help would be gratefully received.
Thank 
you.






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