[bookport] Re: problem with new beta
- From: "PAMELA RADER" <PRADER@xxxxxxx>
- To: <bookport@xxxxxxxxxxxxx>
- Date: Fri, 01 Jul 2005 13:21:45 -0400
Just the unit.
Pamela Rader, TECHNICAL SUPPORT
American Printing House For The Blind
1839 Frankfort Ave.
Louisville, KY 40206
PHONE: 1-800-223-1839, Ext. 307
>>> robert.fenton@xxxxxxx 07/01/05 12:39PM >>>
Does your policy require me to send back just the unit or all the
accessories as well?
----- Original Message -----
From: "PAMELA RADER" <PRADER@xxxxxxx>
To: <bookport@xxxxxxxxxxxxx>
Sent: Friday, July 01, 2005 10:28 AM
Subject: [bookport] Re: problem with new beta
> Robert:
>
> I'm glad that Rob and Larry have agreed now.
>
> We do not do phone support for Beta Testers, so that's why your call
> was not returned. If your unit is dead, you will need to send it back
to
> the attention of the Repair Department.
>
> The address is:
>
> American Printing House For The Blind
> ATTN: Repair Department
> 1839 Frankfort Avenue
> Louisville, KY 40206
>
> You do not need an RMA number, but rather be sure to address it to
the
> proper department.
>
>
>
>
>
> Pamela Rader, TECHNICAL SUPPORT
> American Printing House For The Blind
> 1839 Frankfort Ave.
> Louisville, KY 40206
>
> PHONE: 1-800-223-1839, Ext. 307
>
>
>>>> robert.fenton@xxxxxxx 07/01/05 12:10PM >>>
>
> Dear Rob/Larry:
>
> I appear to be receiving inconsistent problems from the two of you.
> Rob
> says to return the unit whereas Larry suggests the problem may be
> fixable if
> I have a card reader. What should I do? Thank you.
> ----- Original Message -----
> From: "ROB MEREDITH" <rmeredith@xxxxxxx>
> To: <bookport@xxxxxxxxxxxxx>
> Sent: Friday, July 01, 2005 9:10 AM
> Subject: [bookport] Re: problem with new beta
>
>
>> Robert:
>>
>> The unit needs to come back to APH for repair.
>>
>>>>> robert.fenton@xxxxxxx 07/01/05 11:08AM >>>
>>
>> Yes, I did remove the batteries and tried re-inserting them. In
> fact,
>> I have tried two sets of batteries to be sure.
>> ----- Original Message -----
>> From: James Jolley
>> To: bookport@xxxxxxxxxxxxx
>> Sent: Friday, July 01, 2005 1:48 AM
>> Subject: [bookport] Re: problem with new beta
>>
>>
>> Hi,
>>
>> I asume you removed the batteries and tried re-inserting them?
>>
>> -James-
>> ----- Original Message -----
>> From: robert.fenton
>> To: bookport@xxxxxxxxxxxxx
>> Sent: Friday, July 01, 2005 7:16 AM
>> Subject: [bookport] problem with new beta
>>
>>
>> In my earlier message, I forgot to mention that I tried the
>> bookport reset command 2+b without success. I received no response
> from
>> the machine. As before, any help would be gratefully received.
> Thank
>> you.
>>
>
>
>
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