Debbie: If this continues to occur, you might try disconnecting other USB devices during the transfer to see if this helps. Rob Meredith >>> debbiecrafts@xxxxxxxxxxxxx 04/27/05 07:38PM >>> Hello, After downloading the latest betas of both the firmware and the transfer tool, I attempted to transfer 21 mp3 files to the Bookport. I was speeding these up, so used the transfer software. After transferring about 16 files, Bookport transfer reported that it could not initialize the index file for each of the other files to be transferred. When exiting and relaunching BP transfer, was informed that the device was not connected. Unplugging and replugging did not help. Was about to reboot, but decided to try resetting the device and that appeared to work, although had to relaunch Transfer manually after reconnecting. Just finished transferring the last five files without any further problems, but since I haven't had similar problems before, thought it was worth a mention. BTW: had just changed batteries before beginning the transfer, so do not think this is the issue. Debbie Crafts Framingham, MA debbiecrafts@xxxxxxxxxxxxx Skype: DCrafts