[bookport] Re: new problem when launching Book Port Transfer
- From: Pamela Rader <prader@xxxxxxx>
- To: "bookport@xxxxxxxxxxxxx" <bookport@xxxxxxxxxxxxx>
- Date: Thu, 24 Sep 2009 08:36:24 -0400
You might also check to see you have the latest software and firmware. I know
we ran into problems some time back, if they wer mismatched and one was newer
than the other. I don't remember which way it was. One way we worked around
it when people couldn't update was to reformat the card. You may end up
needing to reformat the card, though.
-----Original Message-----
From: bookport-bounce@xxxxxxxxxxxxx [mailto:bookport-bounce@xxxxxxxxxxxxx] On
Behalf Of Rik James
Sent: Wednesday, September 23, 2009 3:46 PM
To: bookport@xxxxxxxxxxxxx
Subject: [bookport] Re: new problem when launching Book Port Transfer
Thanks, Pamela.
I followed your instructions and delted the help file and when I connected
the unit and launched Book Port Transfer.
I still have this issue with the folder that is not there when I want to
delete it and that my unit freezes up if I try to enter it or to delete it.
I guess reformatting the card is probably my best way to deal with that,
yes?
This card has a lot on it. And once I'm done reading what I want, I guess I
will just go ahead and reformat it.
Thanks very much.
Rik
--------------------------------------------------
From: "Pamela Rader" <prader@xxxxxxx>
Sent: Wednesday, September 23, 2009 11:26 AM
To: <bookport@xxxxxxxxxxxxx>
Subject: [bookport] Re: new problem when launching Book Port Transfer
Hi Rick:
That file refers to the User's manual. Try disconnecting the Book Port;
navigate to the BP dock (the help file), and delete it by pressing b+ E. If
you get an error message, saying it can't delete it, then you may need to go
to Settings and choose "no" for file locked option. Reconnect the BP. It
should be able to create the file.
If that doesn't help, you'll have to reformat the card.
Pamela
-----Original Message-----
From: bookport-bounce@xxxxxxxxxxxxx [mailto:bookport-bounce@xxxxxxxxxxxxx]
On Behalf Of Rik James
Sent: Tuesday, September 22, 2009 5:12 PM
To: bookport@xxxxxxxxxxxxx
Subject: [bookport] new problem when launching Book Port Transfer
I think I may have caused this, but I do not know how to fix it.
When I launch Book Port Transfer, I get a pop up dialog, which repeats.
5
Can't create H\bp_doc.txt.TX
Access is denied
I press the OK button.
then the same dialog pop up repeats, same okay button.
Then BPT launches fine.
But indeed there is not a file listed in the Files list in the program
called bp_doc.txt.
After I close the transfer program, I check my Book Port.
It seems that my Book Port operates okay.
And there is indeed still a file on the unit called bp.doc.txt.
Should I be concerned?
How do I get it back to normal?
Part 2.
I think I may caused this when the following occurred.
There is a folder on my Book Port which is corrupt or something.
it has nothing in it.
I cannot even put anything in it. If I send something to it, BPT works as if
it is sending the file but nothing appears in there.
If I try to enter the folder using my Book Port, my unit freezes up and I
have to do a reboot command using the number 2 and the B key.
When I try to Delete the folder using either the Book Port or the software
Book Port Transfer it will not delete.
With book port transfer the pop up dialog says, "cannot open ... the system
cannot find the file specified."
Any ideas what I should do?
As I said, I think I may have caused this problem with the inaccessible file
bp_doc.txt file when I was trying to delete the folder. I just might have
had my focus on that file. But I'm really not sure. I just know that after I
had been attempting to delete the corrupt folder.
I have had this pop up dialog every time I launch the transfer program.
I hope this all makes some sense to someone. <smile>
Thanks.
Rik
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