[bookport] Re: my bookport problem revisited

  • From: "Melissa Tucker" <melissatucker4@xxxxxxxxxxxxxx>
  • To: <bookport@xxxxxxxxxxxxx>
  • Date: Mon, 9 May 2005 13:46:46 -0400

Ok, I'm in device manager.  What am I looking for in terms of bookport stuff 
that should or should not be there?
----- Original Message ----- 
From: "LARRY SKUTCHAN" <lskutchan@xxxxxxx>
To: <bookport@xxxxxxxxxxxxx>
Sent: Monday, May 09, 2005 1:34 PM
Subject: [bookport] Re: my bookport problem revisited


> You can get to the device manager by picking properties on My Computer.
> Then, the dird tab is Hardware.  The first button is Device Manager.
>
>
>>>> melissatucker4@xxxxxxxxxxxxxx Monday, May 09, 2005 1:06:35 PM >>>
> it shows either a removable g or h drive.
> ----- Original Message ----- 
> From: "Walt Smith" <WSmith@xxxxxxxxxxxxxxxxxxxxx>
> To: <bookport@xxxxxxxxxxxxx>
> Sent: Monday, May 09, 2005 8:43 AM
> Subject: [bookport] Re: my bookport problem revisited
>
>
>>I don't understand what you mean that you "checked two USB cables and
>> ports." Where did you check these? If the BP isn't attached at all,
> what
>> normally shows up when you open My Computer?=20
>>
>> -----Original Message-----
>> From: bookport-bounce@xxxxxxxxxxxxx
>> [mailto:bookport-bounce@xxxxxxxxxxxxx] On Behalf Of Melissa Tucker
>> Sent: Monday, May 09, 2005 5:26 AM
>> To: bookport@xxxxxxxxxxxxx
>> Subject: [bookport] my bookport problem revisited
>>
>> I'm posting again because I'm going to give more information than I
> did
>> the last time in hopes that some one can tell me what to do.  I'm
> using
>> windows xp, I checked two USB cables and ports, and also checked two
>> flash cards.  My bookport is reading the cards, but when connected
> to
>> the computer, I get a message saying that USB device has
> malfunctioned
>> and is not recognized.  Usually when I plug in a device it's not
>> familiar with, it says something like found new hardware.  Anyway,
> This
>> happened when I installed the new beta firmware.  I tried a new set
> of
>> batteries.  I also tried uninstalling the beta files on my computer
> and
>> using the regular bp_setup.exe file.  That doesn't work.  I'm not
> sure
>> what happened, but when I plugged up the bp to transfer more files,
> the
>> bookport said something like bad file name, and the next thing I
> know,
>> it's not recognized.  Is there a patch or something I can download
> to
>> assist the computer in recognizing the bookport?
>>
>>
>
> 


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