Ok, I'm in device manager. What am I looking for in terms of bookport stuff that should or should not be there? ----- Original Message ----- From: "LARRY SKUTCHAN" <lskutchan@xxxxxxx> To: <bookport@xxxxxxxxxxxxx> Sent: Monday, May 09, 2005 1:34 PM Subject: [bookport] Re: my bookport problem revisited > You can get to the device manager by picking properties on My Computer. > Then, the dird tab is Hardware. The first button is Device Manager. > > >>>> melissatucker4@xxxxxxxxxxxxxx Monday, May 09, 2005 1:06:35 PM >>> > it shows either a removable g or h drive. > ----- Original Message ----- > From: "Walt Smith" <WSmith@xxxxxxxxxxxxxxxxxxxxx> > To: <bookport@xxxxxxxxxxxxx> > Sent: Monday, May 09, 2005 8:43 AM > Subject: [bookport] Re: my bookport problem revisited > > >>I don't understand what you mean that you "checked two USB cables and >> ports." Where did you check these? If the BP isn't attached at all, > what >> normally shows up when you open My Computer?=20 >> >> -----Original Message----- >> From: bookport-bounce@xxxxxxxxxxxxx >> [mailto:bookport-bounce@xxxxxxxxxxxxx] On Behalf Of Melissa Tucker >> Sent: Monday, May 09, 2005 5:26 AM >> To: bookport@xxxxxxxxxxxxx >> Subject: [bookport] my bookport problem revisited >> >> I'm posting again because I'm going to give more information than I > did >> the last time in hopes that some one can tell me what to do. I'm > using >> windows xp, I checked two USB cables and ports, and also checked two >> flash cards. My bookport is reading the cards, but when connected > to >> the computer, I get a message saying that USB device has > malfunctioned >> and is not recognized. Usually when I plug in a device it's not >> familiar with, it says something like found new hardware. Anyway, > This >> happened when I installed the new beta firmware. I tried a new set > of >> batteries. I also tried uninstalling the beta files on my computer > and >> using the regular bp_setup.exe file. That doesn't work. I'm not > sure >> what happened, but when I plugged up the bp to transfer more files, > the >> bookport said something like bad file name, and the next thing I > know, >> it's not recognized. Is there a patch or something I can download > to >> assist the computer in recognizing the bookport? >> >> > >