[bookport] Re: multiple book port problems/questions

  • From: "Sarah Cranston" <cranston.sarah@xxxxxxxxxxxxxxxxx>
  • To: <bookport@xxxxxxxxxxxxx>
  • Date: Tue, 14 Sep 2004 10:36:07 -0500

Hi Tiffany,

One thing you can try is to connect your BookPort to your desktop =
computer, then boot up or restart the computer.  When I connect my =
BookPort to my computer at work, it doesn't work unless I have the unit =
connected before the computer boots up.  Additionally, I modified my   =
BookPort Transfer Tool so the software wouldn't run automatically when I =
plugged in the BP.


HTH

Sarah

-----Original Message-----
From: bookport-bounce@xxxxxxxxxxxxx
[mailto:bookport-bounce@xxxxxxxxxxxxx]On Behalf Of Rich Hartness
Sent: Tuesday, September 14, 2004 10:07 AM
To: bookport@xxxxxxxxxxxxx
Subject: [bookport] multiple book port problems/questions


Hi tiffany,

Sorry about the frustrations.  It does take a while to get past the =
learning
curve.  The BP is so powerful and has so many features that that factor
escalates the chances of having problems.  You'll get past it though. It
won't be long before you'll feel like it is well worth the money.  I've =
been
at it since January and I can't imagine doing without it now.

someone who has had experience with the BP not being recognized by the
desktop machine will chime in here and get you straightened out.  You'll =
get
it.

It's necessary to transfer all files to the BP through the transfer =
tool.
It transforms the files, adds related support files and renames the
extensions before it copies them to the BP.  That's what the doesn't =
support
non-filtered files error is telling you.

Are you using rechargeable batteries?  They recommend against that which =
you
probably already know.  I get much more than what you've described using
standard alkalines and I listen to lots of mp3 files.

You don't need to unplug your ear phones, It shuts itself down once you =
hear
those 2 little beeps whether you've got earphones attached or not.

Good luck with everything.  It'll get better.  Hang tough.

Rich

----- Original Message -----=20
From: "Tiffany H. Jessen" <tjessen@xxxxxxxxxxxxx>
To: <bookport@xxxxxxxxxxxxx>
Sent: Tuesday, September 14, 2004 10:35 AM
Subject: [bookport] multiple book port problems/questions


> Hello everyone,
> I can't remember exactly when I received my Book Port, but I know I
ordered it on the fourth of August, so have roughly only had it a month.
However, my problems with the machine have been ever since day one.
> I guess I should say that both my computers run the same operating =
system,
(Windows XP Home). The transfer software was installed on both machines =
from
the same CD, and upon opening the transfer program, both computers =
prompted
me to update the software to version 1.5.1.0. Additionally via the =
laptop
the firmware was updated to version 01.0101.
> Now, besides both computers having a similar set-up, my Book Port has
never once been able to communicate with my desktop, but it's not
necessarily a Book Port problem, because it works perfectly with my =
laptop.
> It was suggested that I change the drive letter assigned to the Book =
Port
on my desktop, but when I go into administrative tools to do it, the =
book
Port is not even listed, thus, I can not reassign the drive letter.
> When I plug in the USB cable, the little wave file is played, =
symbolizing
the plugging in of a USB device, but then a little message pops up =
saying
something like one or more USB devices hooked up is not recognized. For
help, click this message.  That is not the exact wording, but since the
stupid thing disappears right away, I can not have it replayed. I once =
was
fast enough to click it with the mouse as soon as I saw it, and it only
brings up the help and support dialog box which you can otherwise get to =
via
the start menu. It prompts you to type in different search terms, but =
over
all it just brings me around in circles, and actually finding no help.
> Yesterday I did call APH tech support, but they only said to change =
the
drive letter, and I've already explained my problem with that above.
> I have also tried to reinstall the software from the CD, but that too
doesn't make a difference. It appears to be working correctly, as that I =
can
cue books up to be sent, but no matter what I do it says the Book Port =
is
not connected.
> Please, if anyone has ideas of how to fix this, it would be greatly
appreciated.
> Now to my other questions.
> First, I happen to have a flash drive on my desktop, and since the
computer isn't recognizing the Book Port via the cable, I thought it'd =
be
just as easy to save the books directly to the card.
> The books did in fact save to the card, and the Book Port sees the =
files,
but they will not play. I don't recall the exact message spoken, but it =
said
something along the lines of not being able to play unfiltered materials =
or
something less wordy. I looked in the manual for the word "filter", and
though it was found, it did not say anything that was worth wile to me. =
I'm
assuming all Book Ports would give the same message, but I was A, =
wondering
what filter even means in this case, and B, curious if there was maybe a
manual way of telling it to filter on the machine, so I could read files =
on
it without needing to go through the cable, which of course, is not
currently working.
> The third thing on my list is about batteries. The manual said =
batteries
should work in the 60 hour range, but my Book Port seems to go through =
them
ridiculously less than that. The manual says if you leave the machine
connected to the computer it will run the batteries, but makes no =
reference
to the headphones. I remember one of my cheep old radios was like that. =
No
on off button, but instead the plugging of the headphones turned it on. =
I do
not leave the headphones plugged in, so this is not my problem, but I =
was
curious since it makes no reference. I have only played txt, brf, rtf, =
and
other print formats so far, and not any MP3, wav, or any other audio =
formats
which are said to take up more power. Additionally I don't have it very
loud. My first set of batteries lasted less than 20 hours, and my second =
set
was less than 5. Besides leaving the batteries out entirely, I don't =
know
what else to do.
> My next concern is about it locking up. There are no problems with it
locking up after it's been waken up and in use, , but, it's a real =
problem
when trying to wake it up from sleep/off mode. I wouldn't say it happens
every time, but it is a large majority of the time. pushing the reset
command does not work, and I'm left to pulling out the batteries.
> I guess This message is long and overwhelming enough, so I'll let the
other questions/problems go for now.
> Overall I really do like the Book Port, but considering the price tag, =
I'm
a bit disappointed with all the problems I've been having with it. If it
weren't so many, I truly wouldn't mind shelling out such a price.
> Thank you for your time.
> Tiffany Jessen
> tjessen@xxxxxxxxxxxxx
>
>
>




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