[bookport] Re: help please
- From: "ROB MEREDITH" <rmeredith@xxxxxxx>
- To: <bookport@xxxxxxxxxxxxx>
- Date: Thu, 24 Mar 2005 08:37:21 -0500
Ann:
This is not normal, but unfortunately, it is not unheard of. We believe
this is a Windows problem; it appears we are just not being notified as
we should. In most cases, it works more than not. If it never works on
your machine, this is very unusual.
By the way, are you running BPLauncher (bpl.exe)? If for some reason
you disabled this, this would explain your problem.
Rob Meredith
>>> annmorris@xxxxxxxxxxxxx 03/23/05 07:27PM >>>
I have found that my Bookport only connects if I connect it and then
start
the software. Does anyone know why this is? If the softwre is up and
then
I connect, I hear the USB connection alert but the bookport is not
connected unless I shut down the transfer software and reload it. Is
this
normal.
Ann
At 04:07 PM 3/23/2005 -0800, you wrote:
>Hi,
>
>I'm testing out a Bookport for a visual impairment ed specialist
friend of
>mine who is, shall we say, not tech savvy. She'd tried to set it up
>herself, but mentioned a problem with the Bookport not connecting. I
>figured I could fix it, but no luck so far.
>
>I installed the transfer software with no problems. Incidentally, I
suspect
>this unit was purchased a while ago because the software updated from
1.3.0
>to 1.6.0. Like I said, everything installed just fine, but when I plug
in
>the BP with the usb cable, the transfer software doesn't pop up, and
when I
>open it it says "bookport not connected" in the file box.
>
>I do know that a physical connection is made, though, because whenever
I
>plug it in the Windows XP found new hardware wizard pops up. It,
>incidentally, thinks the BP is a mass storage/MP3 player. So I know
there's
>nothing wrong with the cable or the ports.
>
>The unit itself runs just fine. I've had it read me much of the
manual, the
>batteries are at a hundred percent, and it seems to be functioning
>normally. As far as I know, it's only been out of the box once or
twice.
>The firmware version is 1.02.00. It doesn't, incidentally, talk while
>plugged into the USB port. The second I unplug it, though, it says
book
>port 1.2.0 ready. Is this normal?
>
>Any suggestions? Please?
>shayla
>
>Gently they go, the beautiful, the tender, the kind;
>Quietly they go, the intelligent, the witty, the brave.
>I know. But I do not approve.
>And I am not resigned.
>
>-- 'Dirge Without Music', Edna St. Vincent Millay
>
>Ring the bells that still can ring,
>forget your perfect offering,
>there is a crack in everything,
>that's how the light gets in.
>--Leonard Cohen
>
>
>.
>
>
>
>
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