My friend connected her bookport for the upgrade and we got a message saying "general failure." and something not complete, zero percent. The bettery level is high enough and the option is set to download updates at startup. What might be wrong here? Thank you. Lois -- No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.1.385 / Virus Database: 268.3.2/294 - Release Date: 3/27/2006