Hi Rinaldo: Unfortunately, if the key is faulty, there's nothing we can do at this point. We stopped repairs on Book Ports in Aug., 2008, due to problems with the manufacturer. Eventually, those keys do ware out. Sorry I can't be of more help. Pamela Rader APH product Support -----Original Message----- From: bookport-bounce@xxxxxxxxxxxxx [mailto:bookport-bounce@xxxxxxxxxxxxx] On Behalf Of Rinaldo Sent: Saturday, November 06, 2010 2:17 AM To: bookport@xxxxxxxxxxxxx Subject: [bookport] faulty zero button on bookport Hi Friends, My second bookport is faulty in that the no. zero key does not want to function now I can not set the options. I did all the upgrading by connecting it to my computer and APH. It does work I can reed but can not go to folders and since I wanted to give it to my brother or sister with the Bible loaded, since there are too many files you do need to put them into folders so you can move quickly in it. Can some one help please? Best wishes Rinaldo