[bookport] Re: device not recognized
- From: "Melissa Tucker" <melissatucker4@xxxxxxxxxxxxxx>
- To: <bookport@xxxxxxxxxxxxx>
- Date: Thu, 12 May 2005 23:16:53 -0400
Pamela, I sent the bookport to APH today with the info you provided. You
should get it by 3 pm tomorrow. Let me know when you send it back. Let me
know who to contact for billing and other information. There are two cards
with the bookport.
----- Original Message -----
From: "PAMELA RADER" <PRADER@xxxxxxx>
To: <bookport@xxxxxxxxxxxxx>
Sent: Wednesday, May 11, 2005 4:01 PM
Subject: [bookport] Re: device not recognized
> You would send it to:
>
> American Printing House For The Blind
> ATTN: Repair Department
> 1839 Frankfort Avenue
> Louisville, KY 40206
>
> We need your Book Port (and your cards).
>
>
>
>>>> melissatucker4@xxxxxxxxxxxxxx 05/11/05 03:50PM >>>
> Ok, two more questions, I think. Which is the best company to do that
> quick
> of turn around with? In other words, which one do you all use for
> this
> type of thing? Also, what do I need to ship with the bookport?
> ----- Original Message -----
> From: "LARRY SKUTCHAN" <lskutchan@xxxxxxx>
> To: <bookport@xxxxxxxxxxxxx>
> Sent: Wednesday, May 11, 2005 3:40 PM
> Subject: [bookport] Re: device not recognized
>
>
>> If it just needs to be reflashed, we can turn it around in one day.
> If
>> there is something more serious wrong, it could take longer.
>>
>>
>>>>> melissatucker4@xxxxxxxxxxxxxx Wednesday, May 11, 2005 3:29:56 PM
>>>>>
>> What's the turn around time on this type of thing? I'm going out of
>> town
>> Memoria day weekend and would like to have had it for the trip, but
>> that
>> doesn't look possible. When I send it, do I need to send the flash
>> cards?
>> ----- Original Message -----
>> From: "PAMELA RADER" <PRADER@xxxxxxx>
>> To: <bookport@xxxxxxxxxxxxx>
>> Sent: Wednesday, May 11, 2005 3:25 PM
>> Subject: [bookport] Re: device not recognized
>>
>>
>>> Melissa:
>>>
>>> Initially, when you download the firmware, it gets put on the flash
>>> card temporarily. Once you disconnect from the PC, however, the
> file
>> is
>>> moved to the Book Port itself. Therefore, a card reader won't help
>> you
>>> now, since this has already happened. You'll need to send it back
> to
>> us,
>>> so we can reflash your firmware.
>>>
>>>
>>> Pamela
>>>
>>>>>> melissatucker4@xxxxxxxxxxxxxx 05/11/05 02:56PM >>>
>>> Ok, so if I get a card reader, format both flash cards in it, I
>>> shouldn't
>>> have a problem? Where's the best place to get one, and is there
> one
>>> more
>>> accessible than another? So is the firmware actually on the cards?
>> I
>>> guess
>>> I thought the firmware was somehow installed on the actual bookport
>>> instead
>>> of the cards.
>>> ----- Original Message -----
>>> From: "ROB MEREDITH" <rmeredith@xxxxxxx>
>>> To: <bookport@xxxxxxxxxxxxx>
>>> Sent: Wednesday, May 11, 2005 8:21 AM
>>> Subject: [bookport] Re: device not recognized
>>>
>>>
>>>> Melissa:
>>>>
>>>> You probably just need to reflash the firmware. Since you don't
>> have
>>> a
>>>> card reader, you really can't do it yourself.
>>>>
>>>>>>> melissatucker4@xxxxxxxxxxxxxx 05/10/05 06:29PM >>>
>>>> How can it be repaired? I really don't want to have to get a new
>>> one.
>>>> ----- Original Message -----
>>>> From: "ROB MEREDITH" <rmeredith@xxxxxxx>
>>>> To: <bookport@xxxxxxxxxxxxx>
>>>> Sent: Tuesday, May 10, 2005 8:17 AM
>>>> Subject: [bookport] Re: device not recognized
>>>>
>>>>
>>>>> Kurt:
>>>>>
>>>>> This probably would have been a simple repair.
>>>>>
>>>>>>>> blsmass@xxxxxxxx 05/10/05 08:10AM >>>
>>>>> The error message that the device has malfunctioned and the
>>> computer
>>>>> won't recognize it is exactly what happened to me. I am now
>> buying
>>>> a
>>>>> new
>>>>> bookport because I can read what's on the cards, but not add to
>>> them.
>>>>
>>>>> Kurt
>>>>>
>>>>>
>>>>
>>>>
>>>
>>>
>>>
>>
>>
>>
>
>
>
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