[bookport] Re: device not recognized
- From: "Melissa Tucker" <melissatucker4@xxxxxxxxxxxxxx>
- To: <bookport@xxxxxxxxxxxxx>
- Date: Wed, 11 May 2005 15:50:19 -0400
Ok, two more questions, I think. Which is the best company to do that quick
of turn around with? In other words, which one do you all use for this
type of thing? Also, what do I need to ship with the bookport?
----- Original Message -----
From: "LARRY SKUTCHAN" <lskutchan@xxxxxxx>
To: <bookport@xxxxxxxxxxxxx>
Sent: Wednesday, May 11, 2005 3:40 PM
Subject: [bookport] Re: device not recognized
> If it just needs to be reflashed, we can turn it around in one day. If
> there is something more serious wrong, it could take longer.
>
>
>>>> melissatucker4@xxxxxxxxxxxxxx Wednesday, May 11, 2005 3:29:56 PM
>>>>
> What's the turn around time on this type of thing? I'm going out of
> town
> Memoria day weekend and would like to have had it for the trip, but
> that
> doesn't look possible. When I send it, do I need to send the flash
> cards?
> ----- Original Message -----
> From: "PAMELA RADER" <PRADER@xxxxxxx>
> To: <bookport@xxxxxxxxxxxxx>
> Sent: Wednesday, May 11, 2005 3:25 PM
> Subject: [bookport] Re: device not recognized
>
>
>> Melissa:
>>
>> Initially, when you download the firmware, it gets put on the flash
>> card temporarily. Once you disconnect from the PC, however, the file
> is
>> moved to the Book Port itself. Therefore, a card reader won't help
> you
>> now, since this has already happened. You'll need to send it back to
> us,
>> so we can reflash your firmware.
>>
>>
>> Pamela
>>
>>>>> melissatucker4@xxxxxxxxxxxxxx 05/11/05 02:56PM >>>
>> Ok, so if I get a card reader, format both flash cards in it, I
>> shouldn't
>> have a problem? Where's the best place to get one, and is there one
>> more
>> accessible than another? So is the firmware actually on the cards?
> I
>> guess
>> I thought the firmware was somehow installed on the actual bookport
>> instead
>> of the cards.
>> ----- Original Message -----
>> From: "ROB MEREDITH" <rmeredith@xxxxxxx>
>> To: <bookport@xxxxxxxxxxxxx>
>> Sent: Wednesday, May 11, 2005 8:21 AM
>> Subject: [bookport] Re: device not recognized
>>
>>
>>> Melissa:
>>>
>>> You probably just need to reflash the firmware. Since you don't
> have
>> a
>>> card reader, you really can't do it yourself.
>>>
>>>>>> melissatucker4@xxxxxxxxxxxxxx 05/10/05 06:29PM >>>
>>> How can it be repaired? I really don't want to have to get a new
>> one.
>>> ----- Original Message -----
>>> From: "ROB MEREDITH" <rmeredith@xxxxxxx>
>>> To: <bookport@xxxxxxxxxxxxx>
>>> Sent: Tuesday, May 10, 2005 8:17 AM
>>> Subject: [bookport] Re: device not recognized
>>>
>>>
>>>> Kurt:
>>>>
>>>> This probably would have been a simple repair.
>>>>
>>>>>>> blsmass@xxxxxxxx 05/10/05 08:10AM >>>
>>>> The error message that the device has malfunctioned and the
>> computer
>>>> won't recognize it is exactly what happened to me. I am now
> buying
>>> a
>>>> new
>>>> bookport because I can read what's on the cards, but not add to
>> them.
>>>
>>>> Kurt
>>>>
>>>>
>>>
>>>
>>
>>
>>
>
>
>
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