[bookport] Re: connecting problem
- From: "Margo" <margo.downey@xxxxxxxxxxx>
- To: <bookport@xxxxxxxxxxxxx>
- Date: Thu, 07 Jul 2005 14:47:00 -0400
Hi. I did check the connection to the computer; I did bypass the hub and
plugged the bookport's usb cable directly into the computer and then connected.
when I did that, the speech worked for a while; the transport software didn't
open; I opened the software; tried to send a book and the software said
bookport wasn't connected and asked if I'd like to queue the book which I did.
when I closed the software, the speech didn't work. I don't understand why
when I plug in the bookport usb cable to the bookport that Jaws and double talk
wouldn't work and why the software won't open and why it thinks it isn't
connected.
Margo and Elmo
----- Original Message -----
From: Walt Smith
To: bookport@xxxxxxxxxxxxx
Sent: Thursday, July 07, 2005 2:20 PM
Subject: [bookport] Re: connecting problem
Try going direct from the computer to the BP, bypassing the hub. I've had
problems with USB hubs in the past.
------------------------------------------------------------------------------
From: bookport-bounce@xxxxxxxxxxxxx [mailto:bookport-bounce@xxxxxxxxxxxxx] On
Behalf Of Margo
Sent: Thursday, July 07, 2005 2:21 PM
To: bookport@xxxxxxxxxxxxx
Subject: [bookport] connecting problem
Hi. I am having a sudden problem. When I put the end of the usb cable into
the usb slot on the Bookport, the bookport doesn't work and neither does the
jaws speech which is running with the external Double Talk synthesizer which
has a speaker plugged into the computer. I have checked and the usb hub I'm
using is plugged in correctly and the only other usb device on the hub is my HP
scanner which works just fine with Open Book. The only thing I haven't done is
to disconnect the hub from the computer and just connect the book port cable to
the usb port. When I unplug the usb cable from the bookport, book says,
Bookport is ready" and it works just fine.
Also, the keyboard doesn't seem to work when I plug in this cable. This is
the cable I've been using and I have transferred books to the book port. when
I'd connect the cable, Bookport used to open--the software that is.
This stuff just occurs when I put the cable into the Book Port and I am using
the cable supplied with Book Port.
Any ideas? I'm also awaiting a call from Technical Support.
Margo and Elmo
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